Alfredo S.

Alfredo S. Email and Phone Number

Call Center Site Director @ Hexaware Technologies
bombay, maharashtra, india
Alfredo S.'s Location
Monterrey, Nuevo León, Mexico, Mexico
Alfredo S.'s Contact Details

Alfredo S. work email

Alfredo S. personal email

n/a
About Alfredo S.

Currently a Site Director with 20+ years of International Call Center experience (15 of them as Site Director), overseeing 1,200 plus agents. Worked with the following industries: Retail, Telecommunications, DSL Support, Travel Reservations, Order Entry, Data Capture & Retention programs. Have worked with extensive list of Fortune 500 companies from the creation and review of the initial SOW/MSA as well as providing a first class implementation and consistent operation on a day to day basis.Strong skills for root cause analysis interpretation as well as P&L auditing process to make sure financials are met. I am a proactive individual with emphasis to detail on Scorecard implementation. Also strong focus on development of staff personnel.Specialties: Competitive Analysis, Historical Data interpretation, SOW/MSA Review/Negotiations, Root Cause Analysis, Development of staff personnel.

Alfredo S.'s Current Company Details
Hexaware Technologies

Hexaware Technologies

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Call Center Site Director
bombay, maharashtra, india
Website:
hexaware.com
Employees:
15868
Alfredo S. Work Experience Details
  • Hexaware Technologies
    Site Director
    Hexaware Technologies Aug 2021 - Present
    Monterrey, Nuevo León, Mexico
    View
  • Telvista
    Site Director
    Telvista Jun 2006 - Aug 2021
    Tijuana Area, Mexico
    View
  • Telvista
    Client Care Executive
    Telvista Oct 2003 - Jun 2006
    View
  • Telvista
    Client Service Manager
    Telvista Feb 2001 - Oct 2003
    View
  • Telvista
    Statistics Analyst
    Telvista Dec 2000 - Feb 2001
    View

Alfredo S. Skills

Team Leadership Call Centers Outsourcing Customer Experience Team Management Management Telecommunications Strategic Planning Bpo Contact Centers Customer Service Project Management Contract Negotiation Operations Management Strategy Call Center Competitive Analysis Business Analysis Vendor Management Time Management Teamwork Business Intelligence Analysis Product Management Sales Operations

Alfredo S. Education Details

Frequently Asked Questions about Alfredo S.

What company does Alfredo S. work for?

Alfredo S. works for Hexaware Technologies

What is Alfredo S.'s role at the current company?

Alfredo S.'s current role is Call Center Site Director.

What is Alfredo S.'s email address?

Alfredo S.'s email address is al****@****are.com

What schools did Alfredo S. attend?

Alfredo S. attended San Diego State University.

What are some of Alfredo S.'s interests?

Alfredo S. has interest in Exercise, Snowboarding, Boxing, New Technologies, Sports.

What skills is Alfredo S. known for?

Alfredo S. has skills like Team Leadership, Call Centers, Outsourcing, Customer Experience, Team Management, Management, Telecommunications, Strategic Planning, Bpo, Contact Centers, Customer Service, Project Management.

Who are Alfredo S.'s colleagues?

Alfredo S.'s colleagues are Vidya Nandanwar, Sri Palani Vel Murugan N, Neha Kakkar, Aman Atey, Alagappan Ramanathan, Guru Vaidyanathan, Sasi S.

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