• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.• Create timely and engaging content optimized for platform used and intended audience.• Monitor sites for customer service opportunities and initiate conversations on behalf of the client.• Analyze and report social media actions monthly for successes and new opportunities.• Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Instagram YouTube), develop supporting offline collateral, create original content, etc).• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.• Continue to refine and define our social marketing process.• Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees

• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.• Create timely and engaging content optimized for platform used and intended audience.• Monitor sites for customer service opportunities and initiate conversations on behalf of the client.• Analyze and report social media actions monthly for successes and new opportunities.• Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Instagram YouTube), develop supporting offline collateral, create original content, etc).• Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.• Continue to refine and define our social marketing process.• Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees

• Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.• Create timely and engaging content optimized for platform used and intended audience.• Monitor sites for customer service opportunities and initiate conversations on behalf of the client.• Analyze and report social media actions monthly for successes and new opportunities.• Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Instagram YouTube), develop supporting offline collateral, create original content, • Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.• Continue to refine and define our social marketing process.• Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees

• Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work• Plan social content and maintain the content calendar ensuring social media content is regular, relevant and engaging• Generate weekly reports on social media engagements within the community• Ensure the coordination between Marketing and Communications teams to ensure brand consistency• Monitor the success of the community and of social media in terms of the overall communications strategy• Consult with internal stakeholders to relay customer feedback insights gained from online interactions within the community• Set and implement social media and communication campaigns to align with marketing strategy• Provide engaging text, image and video content for social media accounts• Organize and participate in events to build community and boost brand awareness

• Participate in setting up and implementing marketing strategies as well as a timetable of promotions and activities in support of the marketing plan aiming at maximizing consumer brand awareness and revenues• Maintain strong relationship with key media partners, stores and external parties to maximize marketing and advertising opportunities• Ensure adherence of all marketing campaigns/promotions to marketing plans and specifications set by brand owners in order to ensure regional/global brand image standardization• Stay up to date with Market and online trends relevant to the brand for ensuring campaigns and promotions are relevant within each market• Liaise with all concerned parties to guarantee adequate planning, execution and monitoring of marketing activities• Maintain awareness on best practice marketing techniques/tools to achieve successful campaigns and promotions for generating brand revenue, profitability and increasing market share• Identify and run a social media platform at the corporate level, to ensure building awareness for the business and driving leads to the sales force• Develop seasonal business plans and content calendars integrating social media into business strategies and marketing campaigns• Manage external agencies and suppliers relationship to secure management of the projects as far as timing, quality deliverables, measurement plan and assigned budget, in order to increase productivity and efficiency• Identify trends and insights as well as keep abreast of market trends by being at the forefront of the social technology leading to product ideas, assessing business potential, benchmarking with competitors and authoring new partnership concepts

• Developing the strategy for content creation for the IGN Middle East website• Managing an external network of local and international freelance writers• Writing video games news, reviews, and features in both Arabic and English• Liaising and maintaining relationships with industry publishers and distributors• Managing the organisation’s presence on all social media platforms• Hosting video content and handling the video creation process from filming to editing to uploading and optimising Main achievements• Managed the coverage of domestic and global gaming events such as E3 and Paris Games Week• Managed the collaboration between Virgin MENA and IGN Middle East to provide in-store customer recommendations on gaming titles• Delivered a presentation on behalf of IGN Middle East at a YouTube Gaming Masterclass online seminar• Conducted live interviews with high-profile celebrities and key industry players• Hosted the IGN Convention in Dubai in 2014

• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.• Negotiate customer claims, initiate billing adjustments in coordination with team leader• Grow existing customers, and identify potential customers for supply chain and delivery solutions.• Maintain and regularly update customer information• Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities• Promote suitable products /solutions and develop solutions for customers involving business units.• Work with other business units in aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers• Prepare proposals and quotations to customers

• Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.• Negotiate customer claims, initiate billing adjustments in coordination with team leader• Grow existing customers, and identify potential customers for supply chain and delivery solutions.• Maintain and regularly update customer information• Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities• Promote suitable products /solutions and develop solutions for customers involving business units.• Work with other business units in aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers• Prepare proposals and quotations to customers

• Answer calls and assist customers in their inquiries.• Handle customer’s shipment tracking inquiries.• Register customer pickup requests.• Provide product & service information, and other information (cut off times, transit time, general information etc...).• Quote customers on published rates.• Respond to inquiries and reported problems and bring these problems to a satisfactory, conclusion (resolving problems on the spot).• Relay customer service queries and complaints to related teams.• Promote ARAMEX products and services.• Handle customer supplies requests.

• Communicate with customers and other individuals to answer questions, explain information or to take orders.• Answer telephones, direct calls and take messages.• Responsible of the I.T trouble shooting, purchasing and updating software.• In charge of scanning project (to scan old files, documents) to make a central filing system.