• Contributed to supply chain transformation initiatives by leveraging abilities in change management, process optimization, cross-functional collaboration, training, and communication.• Successfully deployed and implemented ERP Microsoft Dynamics 365 Finance and Operations Supply Chain modules across 48 country offices in Africa, Asia, MENA, and Europe, achieving an adoption rate exceeding 95%.• Developed and enhanced solution design documents, business processes, policies and guidance documents.• Designed and executed comprehensive system testing scenarios, including regression testing, user acceptance testing and compatibility testing.• Assessed the impact of Microsoft upgrades in coordination with the system analysts, ensuring seamless transitions and minimal disruptions.• Designed and managed a comprehensive ERP training program that integrated cross-functional content and specialized Supply Chain learning, resulting in a seamless deployment.• Facilitated training workshops, sessions, and dry runs for cross-functional teams, end users, and ERP trainers• Provided comprehensive support during the go-live period, reinforcing learning and ensuring a seamless ERP launch.• Evaluated adoption and performance metrics, incorporated user feedback, and established improvement targets and plans.• Hired, onboarded, and provided ongoing support to Supply Chain Implementation and Sustainability Advisors.

• Supported Regional and Global Supply Chain units by developing, reviewing, and training on Supply Chain SOPs, materials, tools, and systems.• Strengthened country and regional Supply Chain capacity across Syria, Libya, Iraq, Jordan and Lebanon through in-country and remote support missions, maintaining a 75% annual deployment rate.• Led key Supply Chain functions (Procurement, Inventory, Fleet, Assets Management, and Operations) and teams during deployments.• Contributed to efficient Supply Chain structures and recruited senior supply chain and operations positions.• Assisted in improvement plans, audit preparation, and CAPA implementation.• Conducted regional procurement review, analyzed spend, and formulated country-specific sourcing plans.• Managed procurement for International/Regional/multi-country tenders and master agreements.• Acted as Regional Supply Chain Director and Deputy Director of Operations during short-term missions.

• Managed Supply Chain and Logistics operations providing technical advice and support to field offices in procurement, inventory, fleet and assets management.• Developed and reviewed procedures and tools to enhance logistics operations which ensured robust and transparent processes.• Monitored supply chain performance through field visits, spot checks, and lessons learned. • Conducted recruitment, onboarding, and performance management for supply chain staff focused on capacity building.• Managed procurement planning, including medium to complex procurements and master agreements. • Maintained up-to-date asset and inventory records, addressing discrepancies. • Directed Fleet management and implemented cost-effective transportation strategies, resulting in a remarkable 30% annual cost reduction.

• Successfully managed day-to-day showroom operations, ensuring exceptional products display and customer service.• Proficiently utilized POS systems to process payments and maintain real-time inventory tracking.• Represented the business in the marketplace, fostering key account relationships to drive business growth.• Maintained accurate inventory records and pricing information.• Organized promotional events, enhancing product awareness and boosting sales.• Conducted regular team meetings to review performance, set goals, and address challenges.

• Managed the day-to-day operations of international shipments, local procurement, distributions and returns. • Directed logistics operations of receiving, order preparation, invoicing, and inventory management.• Led a team of 20 staff, providing training and coaching on the information systems, tools and procedures.• Developed and maintained reliable inventory reports enabling KPIs monitoring.• Conducted regular physical inventories to verify accuracy against system records.• Prepared and executed book exhibitions and book signature events.

Processed reservations, provided exceptional guest service during check-in and check-out, processed payments, and executed nightly closing procedures. Additionally, prepared occupancy reports and supervised various hotel staff to ensure operational efficiency.

• Oversaw the daily operations and projects in collaboration with Finance and Sales teams.• Assisted in managing the accounts for humanitarian agencies, schools, and clients. • Designed and implemented a sales ordering tool that secured a $500,000 client contract annually.• Led the rollout and implementation of the procurement, inventory and POS modules of the information system, including the integration of a barcoding system.• Managed procurement of products from both local and international markets, ensuring optimal value for money.• Ensured efficient warehouse operations, including data entry, receiving, order preparation, inventory control, distribution, and returns.