Ali Kamel Email & Phone Number

Cairo, EG

Cairo, Egypt

• Responsible for extracting, preparing and analyzing data from the CRM system on a daily basis.
• Sending daily and monthly reports to the departments directors to help take the appropriate decision regarding requests that have not been properly worked on.
• Analyzing day and month data regarding the number of incoming calls and customer inquiries, requests and complaints that were submitted on CRM system.
• Responsible for conducting the necessary tests for complaints and requests… Show more
• Responsible for conducting the necessary tests for complaints and requests proposed on the CRM system (the test environment) and commenting on them before launching them on the live system.
• Receiving suggestions for amending requests, complaints, and activities, and responding to them.

Cairo, Egypt

• Customer Service and Quality Supervision Department
• Processed Customer Requests for Services, such as update data, Transaction Reverse, Travel Note and redemption point.
• Calm angry Callers, repair trust, Locate resources for problem resolution and design best-option solutions.
• Responded to customer complaints and determined corrective action for high-call volume department.
• Described promotional offers and used persuasive sales techniques to upsell services
• Helped… Show more

Cairo, Egypt

• Reviewed Customer Requests for Services, Such as Blocking, Transaction Reverse, card Replacement, Travel Note and redemption point.
• Responded to customer Requests and determined corrective action for high-call volume department.
• Following up all customers’ requests that are registered through the call center and being responsible for Review them.
• Receiving system reports from Data Ware House department and processing, preparing and comparing them with reports extracted from CRM… Show more
• Receiving system reports from Data Ware House department and processing, preparing and comparing them with reports extracted from CRM system. Show less

Cairo, Egypt

• Answer large amounts of inbound and make outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.

Cairo, Egypt

• Answer inquiries in a simple, clear and clear way.
• Deal calmly with various customer complaints.
• Provide the information requested by the customer about the service or product.