Ali Kawsar Email & Phone Number

Wimbledon, England, United Kingdom

London, England, United Kingdom

As an Enterprise Technology Analyst 2nd Line at GT Comms/Flightcentre, I’ve been leading software and systems enhancements to optimize functionality and efficiency while working closely with my scrum team to develop and execute a product roadmap that drives success. Since joining the company in 2022, I’ve established and maintained strategic relationships with external vendors and business stakeholders, ensuring seamless support for software and systems, as well as alignment with marketing, change management, and operations teams. I’ve been proud to serve as a subject matter expert and key resource within my team, advising on software and systems setup, data integrity, business process design, security, report writing, and data analysis. By conducting research, leading projects, and participating hands-on in the successful implementation of various department initiatives, I’ve had the opportunity to work closely with clients to understand and improve existing business processes and contribute to new system designs. I’m always proactive in identifying and resolving issues by efficiently managing the technical work backlog, providing comprehensive status reports to leadership, and employing advanced problem-solving techniques. In addition, I’ve created user procedures, guidelines, and documentation for new processes and functionality, streamlining adoption and empowering end-users.

London, England, United Kingdom

As a Sales Assistant at TESCO from 2017 to 2022, I played a key role in enhancing store efficiency by serving customers at checkouts, processing payments, handling order processing, and advising on refunds and exchanges. I took pride in quickly resolving order discrepancies, stock issues, and customer inquiries, ensuring minimal impact on the customer experience and contributing to increased satisfaction ratings. I believe in fostering a supportive team environment, and during my time at TESCO, I collaborated closely with my fellow team members, sharing knowledge on company updates and standards to contribute to our overall performance. I actively participated in regular team meetings, staying informed on company policy changes and adapting to shifts in everyday working practices and procedures. My dedication to consistently delivering exceptional customer service allowed me to assist customers in locating products and providing guidance, resulting in increased customer loyalty and repeat business. Additionally, I streamlined stock management by diligently replenishing shelves, maintaining inventory accuracy, and adhering to strict health and safety regulations.

London, England, United Kingdom

As a Sales Consultant at NEXT from 2013 to 2017, I ensured accuracy in deliveries, product organization, and display on the shop floor, addressing any discrepancies to maintain a well-stocked and visually appealing store. I was proud to have earned a promotion to Team Coach, driving high performance by training and providing ongoing support to junior staff. I managed the processing of returns and overdue parcels, collaborating with the delivery department to meet delivery time expectations. By liaising with managers and team leaders, I provided performance updates and identified opportunities for store improvements. My effective communication with customers allowed me to address issues and queries, providing swift resolutions and promoting a positive shopping experience.

London, England, United Kingdom

As a Receptionist at NHS - GP, I efficiently managed all reception activities, including coordinating appointments, addressing queries, and creating a welcoming environment for patients. I took pride in seamlessly coordinating multiple bookings between patients and GP staff, demonstrating exceptional adaptability in a fast-paced environment. My role also involved supporting team members and staff with form completion, and ensuring accurate and confidential processing of patient information. I was committed to handling diverse queries and organizing clinic operations in compliance with NHS guidelines, contributing to a well-functioning healthcare environment.

Bachelor Of Science - Bs, Computer Science

Education record