Ali S. Email & Phone Number

Kincardine, Ontario, Canada

• Provide comprehensive support including deskside and remote assistance. Handling service desk tickets to ensure high productivity and customer satisfaction.• Manage onboarding, offboarding, and equipment replacements, leveraging Azure AD and Active Directory for efficient user and device management.• Assist with workstation setups, network configuration, and connectivity, utilizing Microsoft Endpoint Manager for streamlined deployment and management.• Adhere to ITIL… Show more • Provide comprehensive support including deskside and remote assistance. Handling service desk tickets to ensure high productivity and customer satisfaction.• Manage onboarding, offboarding, and equipment replacements, leveraging Azure AD and Active Directory for efficient user and device management.• Assist with workstation setups, network configuration, and connectivity, utilizing Microsoft Endpoint Manager for streamlined deployment and management.• Adhere to ITIL practices for ticket handling, including troubleshooting and resolution, to improve efficiency and minimize impact on business operations.• Implement and manage security policies, including multifactor authentication (MFA), and ensure compliance through regular audits and Microsoft Security Center. Show less

• Addressed inquiries and resolved issues from customers across North America regarding damaged or missing parts, purchasing inquiries, warranty claims, and product recalls. • Proficiently navigated various tools and systems including billing systems, warehouse management systems, and technical tools to provide comprehensive assistance during customer interactions. • Cultivated strong customer relationships by promptly facilitating reshipments of required parts and executing… Show more • Addressed inquiries and resolved issues from customers across North America regarding damaged or missing parts, purchasing inquiries, warranty claims, and product recalls. • Proficiently navigated various tools and systems including billing systems, warehouse management systems, and technical tools to provide comprehensive assistance during customer interactions. • Cultivated strong customer relationships by promptly facilitating reshipments of required parts and executing necessary account adjustments as per customer needs. • Effectively communicated the value of company services by employing active listening and swift, accurate responses to customer concerns, initiating dialogues to identify and implement suitable solutions to customer-related issues. Show less

Toronto, Ontario, Canada

• Developed and implemented responsive web interfaces using HTML, CSS, and TypeScript in Visual Studio Code, leveraging Angular for improved user experience and cross-device compatibility.• Managed RESTful APIs for seamless frontend and backend communication, utilized Bitbucket for version control, and collaborated with team members on API endpoint management.• Played a key role in the software development lifecycle, contributing to requirements analysis, system design, coding… Show more • Developed and implemented responsive web interfaces using HTML, CSS, and TypeScript in Visual Studio Code, leveraging Angular for improved user experience and cross-device compatibility.• Managed RESTful APIs for seamless frontend and backend communication, utilized Bitbucket for version control, and collaborated with team members on API endpoint management.• Played a key role in the software development lifecycle, contributing to requirements analysis, system design, coding, testing, and deployment.• Employed IntelliJ IDE for efficient code development and debugging. Also used Swagger UI to create comprehensive API documentation for internal and external stakeholders Show less

• Delivered engaging instruction on networking fundamentals, programming, and game design to students of varying ages, using hands-on and interactive teaching methods.• Provided detailed training in Python, covering essential programming concepts such as loops, operators, and conditional statements.• Designed and led practical coding activities, fostering student engagement through the creation of interactive programs and robotics projects.• Prepared and presented… Show more • Delivered engaging instruction on networking fundamentals, programming, and game design to students of varying ages, using hands-on and interactive teaching methods.• Provided detailed training in Python, covering essential programming concepts such as loops, operators, and conditional statements.• Designed and led practical coding activities, fostering student engagement through the creation of interactive programs and robotics projects.• Prepared and presented detailed progress reports, ensuring clear communication of student achievements and areas for improvement to both students and parents. Show less

• Provided comprehensive technical support via telephone, email, and Teams, addressing application issues and educating customers on solutions.• Conducted thorough testing of new software, system patches, and operating systems to identify and resolve conflicts with existing applications, following a structured test plan.• Coordinated with vendors for hardware repairs and managed routine system maintenance, ensuring timely resolution of issues and effective communication with… Show more • Provided comprehensive technical support via telephone, email, and Teams, addressing application issues and educating customers on solutions.• Conducted thorough testing of new software, system patches, and operating systems to identify and resolve conflicts with existing applications, following a structured test plan.• Coordinated with vendors for hardware repairs and managed routine system maintenance, ensuring timely resolution of issues and effective communication with colleagues and clients.• Delivered expert consultation on technical problems, formulating effective solutions and maintaining high standards of service. Show less

• Provided support to customers across the U.S. via phone, assisting with internet, cable, and landline service selections.• Strengthened customer relationships by highlighting the benefits of company services, identifying needs, and updating account details as needed.• Identified and recommended suitable packages and promotions to meet customer needs, ensuring optimal deals and satisfaction.