Ali S. Email & Phone Number

Kincardine, Ontario, Canada

• Provide comprehensive support including deskside and remote assistance. Handling service desk tickets to ensure high productivity and customer satisfaction.
• Manage onboarding, offboarding, and equipment replacements, leveraging Azure AD and Active Directory for efficient user and device management.
• Assist with workstation setups, network configuration, and connectivity, utilizing Microsoft Endpoint Manager for streamlined deployment and management.
• Adhere to ITIL… Show more
• Adhere to ITIL practices for ticket handling, including troubleshooting and resolution, to improve efficiency and minimize impact on business operations.
• Implement and manage security policies, including multifactor authentication (MFA), and ensure compliance through regular audits and Microsoft Security Center. Show less

• Addressed inquiries and resolved issues from customers across North America regarding damaged or missing parts, purchasing inquiries, warranty claims, and product recalls.
• Proficiently navigated various tools and systems including billing systems, warehouse management systems, and technical tools to provide comprehensive assistance during customer interactions.
• Cultivated strong customer relationships by promptly facilitating reshipments of required parts and executing… Show more
• Cultivated strong customer relationships by promptly facilitating reshipments of required parts and executing necessary account adjustments as per customer needs.
• Effectively communicated the value of company services by employing active listening and swift, accurate responses to customer concerns, initiating dialogues to identify and implement suitable solutions to.

Toronto, Ontario, Canada

• Developed and implemented responsive web interfaces using HTML, CSS, and TypeScript in Visual Studio Code, leveraging Angular for improved user experience and cross-device compatibility.
• Managed RESTful APIs for seamless frontend and backend communication, utilized Bitbucket for version control, and collaborated with team members on API endpoint management.
• Played a key role in the software development lifecycle, contributing to requirements analysis, system design, coding… Show more
• Played a key role in the software development lifecycle, contributing to requirements analysis, system design, coding, testing, and deployment.
• Employed IntelliJ IDE for efficient code development and debugging. Also used Swagger UI to create comprehensive API documentation for internal and external stakeholders Show less

• Delivered engaging instruction on networking fundamentals, programming, and game design to students of varying ages, using hands-on and interactive teaching methods.
• Provided detailed training in Python, covering essential programming concepts such as loops, operators, and conditional statements.
• Designed and led practical coding activities, fostering student engagement through the creation of interactive programs and robotics projects.
• Prepared and presented… Show more
• Prepared and presented detailed progress reports, ensuring clear communication of student achievements and areas for improvement to both students and parents. Show less

• Provided comprehensive technical support via telephone, email, and Teams, addressing application issues and educating customers on solutions.
• Conducted thorough testing of new software, system patches, and operating systems to identify and resolve conflicts with existing applications, following a structured test plan.
• Coordinated with vendors for hardware repairs and managed routine system maintenance, ensuring timely resolution of issues and effective communication with… Show more
• Coordinated with vendors for hardware repairs and managed routine system maintenance, ensuring timely resolution of issues and effective communication with colleagues and clients.
• Delivered expert consultation on technical problems, formulating effective solutions and maintaining high standards of service. Show less

• Provided support to customers across the U.S. via phone, assisting with internet, cable, and landline service selections.
• Strengthened customer relationships by highlighting the benefits of company services, identifying needs, and updating account details as needed.
• Identified and recommended suitable packages and promotions to meet customer needs, ensuring optimal deals and satisfaction.