Ali Boraqi Email & Phone Number

San Francisco Bay Area

• Administer workstations and servers to ensure optimal performance.• Install and customize software and features based on specified requirements.• Diagnose and troubleshoot issues, including repairing or replacing hardware and debugging software.• Design and optimize local networks to improve overall performance and reliability.• Implement security measures to safeguard networks and computer systems.• Maintain comprehensive records of repairs, service logs, and maintenance schedules to ensure efficient project management.

United States

• Deliver outstanding service to internal and external members, aligning with the credit union's mission, vision, and values• Process transactions, open and manage accounts, and handle consumer loans (such as credit cards and personal loans) accurately and efficiently• Resolve issues related to online banking and mobile services, including troubleshooting errors and facilitating user ID and password resets• Strictly adhere to and comply with Patelco policies, standards, and operational controls, prioritizing the safety and security of member and bank assets

Greater San Diego Area

• Conduct transactions with efficiency, precision, and promptness• Maintain a zero-error rate while reconciling daily cash deposits and vault inventory• Enhance understanding of banking products and services through active participation in available training classes and workshops provided for employees

United States

• Oversee the Performance Management cycle for all Tellers• Assist Tellers with resolving out-of-balance reconciliations, ensuring accurate corrections• Identify potential red flags to detect fraud and mitigate losses for the Bank• Keep the team informed and updated on all operational, procedural, and policy changes• Ensure strict adherence to established policies and procedures in all transactions.• Manage teller work schedules, enforcing policies, and procedures

Baghdad Governorate, Iraq

I served with the Civil Affairs Battalion and U.S. Army Special Forces overseas. As a Senior Linguist, I supported over 2,000 combat operations during Operation Iraqi Freedom. My responsibilities included interpreting for and leading military training sessions, such as live-fire exercises and classroom instruction for up to 100 Iraqi soldiers, as well as conducting interrogations of high-value targets. I also translated more than 3,000 documents between Arabic and English. In recognition of my contributions, I was awarded a Certificate of Appreciation by the 1st Special Forces Group (Airborne) in 2008.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Accounting And Business/Management