Jake Feuerbacher Email & Phone Number

United States

Hayward, Ca

Complete Daily routine maintenance Tasks ensuring all systems are stable and that backups have run successfully. Respond to user support requests in line with Operating Level Agreements. Deliver inductions to new staff on core systems such as email and AD. Provide IT support cover out of hours, as required Liaise with other members of the IT Operations Team and 3rd parties to resolve issues. Work with the other IT Operations Service desk staff in different regions to enable smooth transitions of support using “follow the sun” methodology. Work as a team to ensure availability of IT Services whether based in the Hayward Office or remote. Work as a triage service for the Development team identifying and qualifying bugs and changes. Work within ISO 9001:2008 and 27001:2013 Work as part of the global IT Operations team to ensure system stability and improve system performance.

Hayward, Ca

Complete Daily routine maintenance Tasks ensuring all systems are stable and that backups have run successfully. Respond to user support requests in line with Operating Level Agreements. Deliver inductions to new staff on core systems such as email and AD. Provide IT support cover out of hours, as required Liaise with other members of the IT Operations Team and 3rd parties to resolve issues. Work with the other IT Operations Service desk staff in different regions to enable smooth transitions of support using “follow the sun” methodology. Work as a team to ensure availability of IT Services whether based in the Hayward Office or remote. Work as a triage service for the Development team identifying and qualifying bugs and changes. Work within ISO 9001:2008 and 27001:2013 Work as part of the global IT Operations team to ensure system stability and improve system performance.

Install, configure, troubleshoot dental networks and related software (Kodak Imaging, Softdent, Practiceworks) as well as Domain Adminstration across the Northern California area

• Provided frontline support for Estimating Software for the Collision, Insurance, and Recycling Industry• Participated in the Alpha and Beta testing of software built by Audatex Solutions• Documented solutions for in-house software as well as provided technical support for other technicians

Provided Consultation services during network installs of Dental offices relating to Operating Systems and Networking Topology• Install, Configure, and Troubleshoot Servers and Workstations that clients have purchased• Cable wiring of office buildings, including the testing of line connectivity• Maintained availability as a Consultant when needed

• Maintained critical service level uptime requirements of workstations, servers through monitoring and troubleshooting.• Made recommendations to management regarding policies and procedures to increase reliability of systems.• Provided training to sales team for Lotus Notes and worked one-on-one with all 115 end users to introduce procedures, techniques, and answer technical questions about hardware and software usage. • Played key role in move of all system elements of the LAN from Oakland to San Ramon – preparation was so thorough, move was made in a single day, connectivity took less than 2 hours, system was back up and running!• Established the testing procedure for proprietary hardware and software.• Maintained a database containing testing results for technology tests performed for manufacturing.• Participated with software developers and hardware engineers in beta testing of company hardware and software technology.