Alice Bench Email & Phone Number

Brisbane, Qld, Au

Australia

- Provide project coordination and support-Manage project documents with agreed deliverables and timelines-Proactively manage scheduled activities and escalate within appropriate processes-Build key relationships with state and territory operational groups as well as external stakeholders such as suppliers-Collaborate with internal teams on key components e.g. with our legal team and finance team regarding contracts and invoices- Develop national campaign tracking and reporting in order to provide progress update and complete post campaign analysis

The Brisbane Broncos are a professional rugby league football team participating in the National Rugby League competition. The Brisbane Broncos are one of the most successful clubs having won 6 premierships in the 29 seasons they have played.Majority of my time at the Brisbane Broncos is working Game Days, Special Broncos Events and in-store at the brand new Broncos Team Store at the Clive Berghofer Centre at Red Hill.My duties as a Merchandise Assistant include;- Assisting customers with product knowledge to ensure informed purchasing decisions- Answering the phone in a friendly, helpful and professional manner- Ensuring the stock displays are consistently refilled to give customers easy access to available sizes and products - Maintaining eye catching visual merchandise displays to capture customer attention- Processing sales accurately through the point of sale system- Counting and reconciling the float and takings at the end of each day

Brisbane, Queensland, Australia

- Assisting customers with product knowledge to ensure informed purchasing decisions- Ensuring the stock displays are consistently refilled to give customers easy access to available sizes and products- Processing sales accurately through the point of sale system- Counting and reconciling the float and takings at the end of each day

Australia

• Provide administrative support to the national campaigns, marketing and corporate partnerships Strategic Decision-Making Group as directed and required by the SDMG members.• Manage and report on operational tasks assigned to relevant state and territory stakeholders• Escalate to the Project Coordinator where deliverables and timelines may be impacted by operational activities across states and territories.• Provide timely responses to stakeholders where operational issues, concerns or questions are raised.• Coordinate print production, where required, liaising with states and territories to gain requirements, briefing design and print agencies, and ensuring delivery to agreed deadlines.• Manage communication regarding development of assets for campaigns• Work with the key stakeholders to ensure that each state and territoryprovides the required tracking and reporting.• Provide data to assist the Project Coordinator with post campaign analysisand national reporting as set by the Strategy and Decision-Making Group (SDMG) and endorsed by Marketing and Fundraising Leadership Team (MFLT).

Brisbane, Queensland, Australia

* Assist with assessing queries from the claims teams, customers, repairers and suppliers* Provide support for repairers throughout the claims process* Negotiation and coordinating of tows to achieve optimal financial outcome.* Support the coordination of motor vehicle assessments* Administration facilities management* Triaging and managing quality issues, including coordinating reinspection and rectification work.* Coordinate any post assessment and repair activities for the customer* Supporting inbound and outbound calls* Identifying key area’s for improvement based on the job experience

Brisbane, Queensland, Australia

-Provide empathetic customer service over the phone-Following up on the requests of clients and customers-Provide administrative support to the business by ensuring clients and customers records are maintained accurately-Managing customer complaints and escalating as needed-Working to specific targets that works towards accuracy and efficiency -Working in a collaborative environment to ensure time resolutions of inquiries-Tasked with executing product system testing to identify opportunities to improve procedures and practices while MLC transitions to new systems-General administrative tasks such as filing, printing, scanning and preparing documents to be posted

Brisbane, Queensland, Australia

- Provide high level of customer service to all internal and external stakeholders- End to end claims processing- Manage daily workflow and administration support to maintain client service standards/ KPI’s- Interpret policy wordings and apply accurately- Identify claims issues and make recommendations as necessary- Settle claims within company guidelines and delegated authority- Establish adequate and accurate claims reserves- Comply with the Insurance Code of Practice- Comply with privacy and confidentiality principles to all work practices

Brisbane, Queensland, Australia

-Handling all questions, information requests and complaints via the membership hotline or email with a very high level of customer service-Processing membership application and renewals through Webpos (Ticketek)-Processing Ticketing requests -Maintaining and updating membership records-Building strong relationships between members and the organisation-General administrative tasks such as printing, filing, packing & posting and developing club documents-Lead and managed a team of 5 individuals on game days to ensure Membership and Merchandise operations ran smoothly-Accustomed to managing projects with the responsibility to solely make sure the Merchandise point-of-sale program is continually updated to speak to the B-Store website platform as well as developing member exclusive discounts in the system and account charges for various departments

O’Brien Group is Australia and New Zealand’s largest privately owned hospitality, entertainment and leisure company. For over 25 years, O’Brien Group has owned and operated within Australasia’s premier venues.From working at O’Brien Group Australia, I have been able to work and gain experience at large scaled events such as the State of Origin held at Suncorp Stadium, The Ashes Test and One Day Internationals at The Gabba, The Brisbane International at Tennyson, The 2018 Gold Coast Commonwealth Games as well as various other events held throughout the year.My duties as a Cashier and Bar Tender include; -Deal with customer transactions -Receive and disburse money-Maintain a clean and tidy checkout area-Pleasantly deal with customers to ensure satisfaction-Dispensing beverages as needed