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I am passionate about supporting and helping others to reach their full potential.In my current role as a Customer Success Manager at Sales Impact Academy, I have the privilege of guiding around 50 of our valued customers through their coaching experience with us. My responsibilities include onboarding new customers to our platform, making sure they're set up with their accounts and are energised to attend their first coaching session, and collaborating with key stakeholders on their subscription renewal. Additionally, I work closely with Sales and Customer Success leaders to identify SIA coaching content that aligns with their goals and will drive meaningful progress towards their targets.My strengths lie in relationship building, customer support, new customer onboarding, retention, product knowledge, communication, and administration. These skills enable me to provide exceptional service and ensure our customers achieve success at Sales Impact Academy.Outside of work, alongside being an avid follower of both men's and women's football (soccer), I also have a keen interest in art and design. I enjoy spending time at art exhibitions with friends and family and researching trend predictions.
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Client Success CoachVirtalentCrewe, Gb
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Customer Success ManagerSales Impact Academy Sep 2023 - PresentAs a CSM, I support SIA customers throughout their coaching experience, ensuring they have a smooth and successful journey. I meet regularly with Sales and Customer Success leaders or Enablement teams, to identify skill gaps within their organizations and determine what needs to be addressed to help them meet their targets. By aligning their Sales and CS teams with relevant SIA content, I help drive progress towards their goals. Additionally, I prepare and conduct executive Business Reviews, leveraging customer data and feedback to highlight the success of our partnership. I also collaborate with key stakeholders on renewing their subscriptions. -
Lead Customer Success SpecialistSales Impact Academy Dec 2022 - Sep 2023As a Lead Customer Success Specialist, I lead internal Customer Success Specialist meetings and monitored our team's workloads, ensuring efficient operations. I regularly reported on our team's updates to our CSMs. I also managed a book of business of 40 SIA customers, serving as their primary point of contact. My responsibilities included conducting customer onboarding sessions to welcome new customers to SIA, while continuously reviewing and updating this process to ensure we were boosting adoption and enhancing immediate learner enthusiasm and engagement. Additionally, I collaborated with our Sales team, supporting renewal conversations and negotiations.
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Senior Customer Success SpecialistSales Impact Academy Oct 2022 - Dec 2022In this role, I supported SIA customers as we transitioned to SIA's purpose-built platform, while also collaborating closely with our internal Tech team to facilitate the migration of our course content. I worked cross-functionally with the SIA Tech team to brainstorm and implement design and functionality improvements for the new platform, keeping our customers and their learning habits in mind. Additionally, I co-managed the Customer Support email and chat inboxes to ensure our customers received timely responses, typically within a few minutes of their inquiries. I also worked closely with our Customer Success Managers to assist with customer administration tasks and process enrollments.
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Senior Course CoordinatorSales Impact Academy Mar 2022 - Oct 2022During a period of rapid growth at SIA, I was responsible for running internal platform onboarding, introducing new SIA employees to our courses. I utilised Monday.com to ensure that administration tasks were evenly distributed across the Course Coordinator team. Additionally, I collaborated externally with Docebo to resolve customer difficulties promptly. Collaborating cross-functionally with our Customer Success team, I ensured customers were set up on the platform and received their login details in a timely manner.
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Course CoordinatorSales Impact Academy Aug 2021 - Mar 2022After spending 11 months as a freelancing Associate Course Manager for SIA, I transitioned into the Course Coordinator role, where my responsibilities were in our Product team. I assisted with the transition to our new LMS platform (Docebo) from LearnUpon, which involved transferring class content and customers across seamlessly. I also lead a project in creating a new on-demand content catalog for SIA learners to access recorded courses at any time. I was still timely trimming and uploading class recording after each class had taken place. I began supporting the course delivery function and top SIA coaches such as Mark Colgan and Sarah Brazier during their classes, ensuring that the online classroom was launched smoothly, and learners had an excellent in-class experience. Additionally, I provided support during the hiring process as the Course Coordinator team expanded.
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Associate Course ManagerSales Impact Academy Oct 2020 - Aug 2021As an Associate Course Manager, my key responsibilities consisted of transferring SIA's class content over to their new branding, along with creating new class decks for Course Managers and Coaches following SIA brand guidelines. I also trimmed and uploaded class recordings promptly after class had finished. Additionally, I supported the Sales and Partnerships teams with adding new prospects or partners to our LMS platform for trial periods. I handled LMS (LearnUpon) administration, and managed customer gifting via Reachdesk.
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Gallery AssistantBacklit Gallery Jan 2019 - Jul 2019Nottingham, England, United KingdomMy responsibilities as a Gallery Assistant during my second year of University consisted of a series of tasks when opening up and preparing the space for visitors. This included setting up any digital and/or mechanical installations. Welcoming visitors into the gallery upon arrival and answering any questions on the artwork. In the event of an external visitor talk or seminar, additional preparations were necessary such as setting up seating and preparing refreshments. At the end of the day, installations were dismantled, and I secured the gallery safely before leaving.
Alice White Skills
Alice White Education Details
Frequently Asked Questions about Alice White
What company does Alice White work for?
Alice White works for Virtalent
What is Alice White's role at the current company?
Alice White's current role is Client Success Coach.
What is Alice White's email address?
Alice White's email address is al****@****uga.edu
What is Alice White's direct phone number?
Alice White's direct phone number is (706) 542*****
What schools did Alice White attend?
Alice White attended Nottingham Trent University, Mid Cheshire College, Sandbach High School And Sixth Form College.
What are some of Alice White's interests?
Alice White has interest in Maternal And Child Health, Prevention Strategies, Nutritional Epidemiology, Health Policy, Health, Education, Chronic Disease Prevention, Science And Technology, Behavioral Economics, Nutrition.
What skills is Alice White known for?
Alice White has skills like Event Planning, Health Promotion, Public Speaking, Nutrition Education, Community Outreach, Microsoft Office, Nutrition, Customer Service, Teamwork, Organizing, Team Leadership, Health Communication.
Who are Alice White's colleagues?
Alice White's colleagues are Soraya Murtiza, Kate Holland De Lange, Rebecca Kelly, Joanne Yeo, Clare Penn, Victoria Westgate, Natasha Playle.
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Alice White
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Alice Macbeth
Admissions Process And Improvement Officer At University Of LawGreater Guildford Area, United Kingdom1law.ac.uk -
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