Alicia Harper Email & Phone Number

Atlanta Metropolitan Area

I reported to the director of people operations. Completed daily processes and answered questions from employees. • Executed a range of transactions in Workday, including data corrections, rescinds, job changes, promotions, terminations, supervisor changes, one-time payments, creation of subordinate organizations, etc., ensuring accurate and efficient promotion and termination cycles.• As first point of contact, helped improve employee survey results for onboarding by at least two points every quarter.• Created a positive onboarding experience by ensuring timely payroll processing of over 450 new hires by conducting weekly and monthly audits for I-9, FICA, and new hire reports.• Resolved inquiries and requests from employees located in the US using Service Now (SNOW) to successfully answer and process over 100 tickets monthly.• Collaborated with team members, HR technology, and talent acquisition to identify and resolve gaps in processes and procedures.• Proactively developed over ten essential process documents for the HR operations team, including I-9 re-verification, FICA identification, new hire reporting, and termination processes in Lawlogix. The streamlined procedures enhanced team efficiency in hiring over 200 employees.

Atlanta Metropolitan Area

Greater Atlanta Area

Assist WorkDay team in resolving system issuesManages the on boarding process for candidatesConducts and organizes new hire orientationSupports payroll processing by entering employees into payroll systemBuild and maintain relationships with managers within the organizationExperience with Workday, Virtual Edge, ADP-EV5