Alicia Hook Email & Phone Number

• Provide outrageous customer support to internal and external customers with focus on quality and timeliness.
• Support sales team by providing pre-sale quoting and product specific information.
• Support Pre-Sale team by becoming and expert in pre-sale quoting for healthcare clinical products.
• Act as the primary liaison between supplier and customer; managing customer concerns with particular products.
• Efficiently use two computer programs to provide back up and support to the Pre-Sale team within the Operations Department.

• Provided support to a nine-member team by becoming skilled in pre-sale quoting with multiple different focuses.
• Provided outrageous customer support to internal and external customers with focus on quality and timeliness.
• Supported sales team by providing pre-sale quoting and product specific information.
• Acted as the primary liaison between supplier and customer; managing customer concerns with particular products.
• Efficiently learned and used two computer programs to provide back up and support to the Pre-Sale team within the Operations Department.

Mequon, WI

• Was responsible for patient intake functions, including registration, referral, insurance verifications, and benefit checks.
• Provided issue resolution with insurance companies regarding claims, denials, and appeals.
• Cross-trained on Preauthorization of visits, Durable Medical Equipment supplies, and services. Patient Service Representative
• Applied insurance payments to patient accounts verifying the correct contracted rate.
• Responded to multiple patient requests in-person, over the phone, and via email.
• Collected patient payments and applied to patient’s account.

Grayslake, IL

• Initiated organization and storage of all paper patient charts.
• Collected new patient, insurance, and therapy script information; schedule new appointments.
• Faxed patient evaluation, progress, and discharge notes to the designated doctors and physicians.
• Answered the phone and made phone calls to patients and specified doctor’s offices.
• Greeted and checked in physical therapy patients and notified therapist when patient arrived.
• Collected patient payments and applied to patient’s account.

Bachelor’S Degree, Health/Health Care Administration/Management

Activities and Societies: Women's Triathlon Team • Peer Leader for Freshman Seminar Class. • Awarded Presidential Scholarship based upon.

Education record

Activities and Societies: • Varsity Dance Team Member • National Honors Society • Link Crew • Class Council Early Graduate