Alicia Hook Email & Phone Number

• Provide outrageous customer support to internal and external customers with focus on quality and timeliness. • Support sales team by providing pre-sale quoting and product specific information.• Support Pre-Sale team by becoming and expert in pre-sale quoting for healthcare clinical products. • Act as the primary liaison between supplier and customer; managing customer concerns with particular products.• Efficiently use two computer programs to provide back up and support to the Pre-Sale team within the Operations Department.

• Provided support to a nine-member team by becoming skilled in pre-sale quoting with multiple different focuses. • Provided outrageous customer support to internal and external customers with focus on quality and timeliness. • Supported sales team by providing pre-sale quoting and product specific information. • Acted as the primary liaison between supplier and customer; managing customer concerns with particular products.• Efficiently learned and used two computer programs to provide back up and support to the Pre-Sale team within the Operations Department.

Mequon, Wi

• Was responsible for patient intake functions, including registration, referral, insurance verifications, and benefit checks. • Provided issue resolution with insurance companies regarding claims, denials, and appeals. • Cross-trained on Preauthorization of visits, Durable Medical Equipment supplies, and services. Patient Service Representative • Applied insurance payments to patient accounts verifying the correct contracted rate. • Responded to multiple patient requests in-person, over the phone, and via email. • Collected patient payments and applied to patient’s account. • TheraOffice trained.

Grayslake, Il

• Initiated organization and storage of all paper patient charts. • Collected new patient, insurance, and therapy script information; schedule new appointments. • Faxed patient evaluation, progress, and discharge notes to the designated doctors and physicians. • Answered the phone and made phone calls to patients and specified doctor’s offices. • Greeted and checked in physical therapy patients and notified therapist when patient arrived. • Collected patient payments and applied to patient’s account. • Cleaned therapy rooms, maintained the pool room and the laundry.• TheraOffice trained.

Bachelor’S Degree, Health/Health Care Administration/Management

Activities and Societies: Women's Triathlon Team • Peer Leader for Freshman Seminar Class. • Awarded Presidential Scholarship based upon.

Education record

Activities and Societies: • Varsity Dance Team Member • National Honors Society • Link Crew • Class Council Early Graduate