Ali K. Email & Phone Number

• Projects:
• Robotic Process Automation (RPA) - Built automation bots for revenue processing
• Virtual chatbots capability for MS Azure partners and vendors
• Live agent chat capability using Microsoft Dynamics for Azure partner portal.
• As a Senior TPM, responsible for delivering best in class customer experiences that empower cloud solution partners and customers.
• As part of Azure Cloud & AI team, responsible to incubate, build, run, and scale features and capabilities that enrich partners/customer self-help experience across all Azure services.

• Coordinated with internal support departments and external emergency management organizations to enhance continuity, life safety, and crisis management capabilities
• Developed, implemented, and maintained the business continuity program and emergency action plans for all Gulfstream locations through collaboration and leadership.
• Oversee and coordinated business continuity projects, planning, maintenance, training, and drill exercises for North America
• Lead the assessment, development, implementation and revision of business continuity and emergency preparedness programs.
• Conducted internal evaluations to ensure risk assessment, regulatory and compliance within the company’s operations and identify areas of improvement opportunities.
• Worked as Project Manager on various GBCR projects; managing the assigned projects from the point of initiation to implementation.

• Responsible for Analyzing new federal and state laws and regulations (CFPB, DOJ, HAMP, MHA) with LOB to determine the requirements of the project and understand communicates impacts to business partners.
• Conducted risk assessments and identified process improvements using best practices and publicly recognized standards.
• Analyze and map the as-is of current business processes, compare them to the to-be state as per compliance guidelines, thereby defining the gap, and then create the new process flow diagrams, which would result the.
• Working as a liaison between compliance team and technical groups by planning, conducting, and directing the analysis of compliance changes to be solved in automated systems.
• Assist compliance testing team as necessary with development and tracking of corrective action plans related to compliance (MHA, CFPB, and HAMP) and with the development of action plans tracking for issues identified.
• Monitors internal audits conducted that have direct compliance impacts, including tracking any compliance specific action items developed based on audit findings.

• Responsible for gathering and documenting business requirements, functional requirement and detailed business documentations for Mobile project using Agile methodology
• Actively involved in the configuration of Salesforce.com CRM application according to the requirements.
• Worked closely with Salesforce Developers and helped them in functional and data issues.
• Configure and test standard and custom Salesforce objects including objects having multiple record types and page layouts.
• Created and maintained Salesforce CRM Reports and Dashboards. Configure validation rules, workflow rules, approval processes.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the.

Master'S Degree, Information Systems

Masters in Information Systems

Bachelor'S Degree, Information Systems

Bachelors in Information Systems