Ali K. Email & Phone Number

Texas, United States

Projects: • Robotic Process Automation (RPA) - Built automation bots for revenue processing• Virtual chatbots capability for MS Azure partners and vendors• Live agent chat capability using Microsoft Dynamics for Azure partner portal.• As a Senior TPM, responsible for delivering best in class customer experiences that empower cloud solution partners and customers. • As part of Azure Cloud & AI team, responsible to incubate, build, run, and scale features and capabilities that enrich partners/customer self-help experience across all Azure services.• leverage AI/ML data science methods along with Data Scientists and Azure portal Engineers to deliver right knowledge articles to customers based on ML prediction model and conversational AI capability.• Lead requirements discussions to document, analyze and translate functional and non-functional requirements into feature stories, diagrams, and other deliverables as needed.• Work with business SME and vendor for backlog grooming, feature stories inventory and prioritization• Lead the proof of concept through requirement gathering, building prototype, launch the minimum viable solution (MVP) to full product.• Responsible to launch the product in phased approach (Pilot testing  Limited launch Full production)• Launch and enhance the product features based on feedback gathering during pilot testing and limited launch.• Collaborate closely with the engineering team to build better solutions together.• Define project plans, assign tasks, and manage resources for customer related projects. Maintain project progress reports, identify risks, and keep stakeholders informed on overall project status. • Responsible for performing functionality, User Acceptance testing and business acceptance testing before the deployment.• Responsible for project planning, tracking and oversight to ensure projects are completed on schedule and within budget.

• Coordinated with internal support departments and external emergency management organizations to enhance continuity, life safety, and crisis management capabilities• Developed, implemented, and maintained the business continuity program and emergency action plans for all Gulfstream locations through collaboration and leadership. • Oversee and coordinated business continuity projects, planning, maintenance, training, and drill exercises for North America • Lead the assessment, development, implementation and revision of business continuity and emergency preparedness programs. • Conducted internal evaluations to ensure risk assessment, regulatory and compliance within the company’s operations and identify areas of improvement opportunities. • Worked as Project Manager on various GBCR projects; managing the assigned projects from the point of initiation to implementation.• Independently identified risk management issues related to BAC locations liability and disaster recovery. Prepares effective strategies, coverage recommendations, policy interpretations and options.• Developed and implemented detailed project completion plans for each project and adjusts as necessary to satisfactorily meet business unit requirement and ensure completion deadlines are met.• Responsible to manage, monitor and support full testing exercise from initial planning to testing and post testing phases. Lead the test planning and training calls among various regions and provide support during the actual tests.• Analyzed and maintained incidents during the testing and provide appropriate resolutions to mitigate risks, create plans to identify the corrective action to address issues. • Prepared presentations/reports and meet with leadership to define applied program needs and determine deployment strategies identify mitigation strategies to support safety, compliant processes, and recovery environment.

• Responsible for Analyzing new federal and state laws and regulations (CFPB, DOJ, HAMP, MHA) with LOB to determine the requirements of the project and understand communicates impacts to business partners.• Conducted risk assessments and identified process improvements using best practices and publicly recognized standards.• Analyze and map the as-is of current business processes, compare them to the to-be state as per compliance guidelines, thereby defining the gap, and then create the new process flow diagrams, which would result the organization to be in compliant with.• Working as a liaison between compliance team and technical groups by planning, conducting, and directing the analysis of compliance changes to be solved in automated systems.• Assist compliance testing team as necessary with development and tracking of corrective action plans related to compliance (MHA, CFPB, and HAMP) and with the development of action plans tracking for issues identified in compliance testing and reviews.• Monitors internal audits conducted that have direct compliance impacts, including tracking any compliance specific action items developed based on audit findings.

• Responsible for gathering and documenting business requirements, functional requirement and detailed business documentations for Mobile project using Agile methodology• Actively involved in the configuration of Salesforce.com CRM application according to the requirements. • Worked closely with Salesforce Developers and helped them in functional and data issues. • Configure and test standard and custom Salesforce objects including objects having multiple record types and page layouts. • Created and maintained Salesforce CRM Reports and Dashboards. Configure validation rules, workflow rules, approval processes. • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.• Provides technical assistance in identifying, evaluating, and developing systems and procedures and create high-level conceptual solutions to business problems that are cost effective and meet business requirements• Actively participated in the testing effort with the technical team which includes User Acceptance Testing (UAT) functional testing, smoke testing, system, and integration testing.• Managed and maintained problem logs and assignments on JIRA tracking tool.• Document and manage business requirements, functional requirements, use cases, test cases and traceability metrics using various document publishing tools.• Built strategic relationships with various business partners, understanding their business needs and suggest appropriate IT solutions and enhancements to retain the relationship and the business

Master'S Degree, Information Systems

Masters in Information Systems

Bachelor'S Degree, Information Systems

Bachelors in Information Systems