With a solid educational foundation from Higher School of Economics and a strong track record as a Customer Success Manager at Stepik, my expertise lies in effective communication and multitasking. These core competencies have enabled me to excel in both customer engagement and fostering educational interactions. My recent tenure at Stepik culminated in enhanced client satisfaction through strategic support and collaborative problem-solving.My role as a Visiting Lecturer at Higher School of Economics showcased my ability to lead and present complex information in an accessible manner, contributing to the development of future professionals in Human-Computer Interaction. Our team's dedication to excellence fostered a culture of motivation and behavior that aligns with the mission of educational institutions. Bringing this diverse experience and perspective, I am eager to continue empowering organizations to achieve their customer success goals.