Alina G. Email & Phone Number

Carlsbad, California, United States

Senior Business Operations Analyst leading and supporting key strategic initiatives, leadership alignment, cross-functional processes, and change management across Product Development.

Atlanta, Georgia

- Building, scaling, supporting, and managing processes for the Product Analytics team, creating and maintaining a repository of tools and trainings, and managing cross-company communications via multiple channels.- Operationalizing Product Analytics functions to reduce inefficiencies and scale across projects via repeatable process with reliable timelines, ready-to-apply methods and templates.- Making Product Analytics insights accessible for everyone in the company to easily find, collaborate and integrate the findings in their work.- Collect and organize regular status updates to enable communication for Leadership to ensure insights are consistent, clear, and tailored to the right audiences across the organization- Identifying, communicating, and executing process issues

Greater Atlanta Area

- Own the development, documentation, and day-to-day use of a cross-departmental Experimentation roadmap- Synchronize and integrate across all people, process, and technology aspects of Experimentation lifecycle including coordination of planning, developing, launching and analyzing test and identifying opportunities for teams across the company to consult with SMEs in the Experimentation Task Force for guidance on best practices- Manage cross-functional communication channels for Experimentation including a dedicated Slack Channel, Confluence and Newsletter- Partner with Experimentation Task Force members to document and share cross-functional learnings on regular basis- Provide weekly status updates to the Experimentation Task Force to ensure experiment state is consistent and clear across the organization- Planning quarterly meetups of close to 100 attendees to gather growth and experimentation experts in the Atlanta area to share learnings and successes- Organize and coordinate all Experimentation-related training and consultation sessions- Identify and communicate any process issues; propose and execute new solutions- Managed end to end process assisting 10 product teams in launching their first experiment

Greater Atlanta Area

Greater Atlanta Area

Responsibilities include: TinyLetter Tech Support Specialist

Greater Atlanta Area

Greater Atlanta Area

Mentoring and training of incoming CSMsTier 1 and 2 account specialistProviding problem-solving, technical support and assistance throughout contract lifetimeAssess client performance and adoption through analysis of performance metrics andcoaching to identified opportunitiesProactive account management through CRM – manage 250+ accounts across differentindustriesDeveloping and maintaining strong customer relationshipsOnboarding and new-user training customers to strategize optimum utilization of the solutionMaintain database management and contract administration/negotiation to secure and retainaccounts and relationshipsEnsure expectations and deliverables are documented, key stakeholders are informed,and requested outcomes are outlined to set the scope and intention of the engagement