Alina Wilkins Email & Phone Number

Europe

Coordinated and negotiated all vendor contracts and the timeline for each itinerary while developing and maintaining trip structure; all activities, hiking routes, bike routes, meals, cultural presentations, ect. Research and secured talent; speakers and unique entertainers to improve quality and client experience. Coach talent throughout the season to align their performance with the expected high guest experience. Authored logistical structure documents and tools for… Show more Coordinated and negotiated all vendor contracts and the timeline for each itinerary while developing and maintaining trip structure; all activities, hiking routes, bike routes, meals, cultural presentations, ect. Research and secured talent; speakers and unique entertainers to improve quality and client experience. Coach talent throughout the season to align their performance with the expected high guest experience. Authored logistical structure documents and tools for leaders to deliver high quality service and an exceptional product; Daily guiding procedures, shopping budget sheets, local information to become a professional local guide, location maps, safety plan alternatives, education on weather management. Negotiate, develop and maintain positive relationships with all vendors and subcontractors associated with the operating trip. Organize continuous meetings throughout the season to update service and manage quality. Mediate between vendors and leaders when service issues arise offering solutions and guidance for problem-solving. Mentor and support leaders in the region. Work to create a strong team environment so all leaders can support and mentor each other through difficult situations and trip problems. I'm dedicated to providing a healthy and professional living environment conducive to productivity and happiness.Establish and maintain documentation on various operating platforms such as Excel, ride with GPS, Word, PowerPoint, Outlook, Teams. Show less

Europe, New Zealand

Responsible for all aspects of successful biking or walking trip (group size 6-30 guests) according to company's standards and renown with emphasis on guests' enjoyment and safety, anticipating, troubleshooting and solving complex logistical problems, sustaining energy and motivation through long days of both physical and mental tasks, accountable for equipment, company's founds and relations with suppliers.

Croatia

General Responsibilities:• Fully own partnerships portfolio, maximizing product impact and customer experience (C-level contracts negotiations, performance analysis, ongoing coaching and service quality management while cultivating positive relationships)• Lead and mentor high-performing teams of up to 25 talents assuring a clear vision and strategy, motivating and coaching, driving urgency and results, drove regional teams´ performance growth• Act as a mentor and performance… Show more General Responsibilities:• Fully own partnerships portfolio, maximizing product impact and customer experience (C-level contracts negotiations, performance analysis, ongoing coaching and service quality management while cultivating positive relationships)• Lead and mentor high-performing teams of up to 25 talents assuring a clear vision and strategy, motivating and coaching, driving urgency and results, drove regional teams´ performance growth• Act as a mentor and performance manager for Product Experts in the region• Tracked, interpreted and summarized performance data and customer feedback to drive actionable plans to accelerate customer experience• Crafted well-designed playbooks with internal processes to scale the impact of training and guarantee consistent high-quality product delivery from all staff• Work with all Backroads departments (in Europe, California and Utah) to achieve the highest possible quality for all trips in a region. • Build and improve relationships with hotels and other vendors, especially those shared by multiple trips. Negotiate prices and help secure dates with key vendors.• Provide real time crisis management for on-trip issues and follow up as needed, post trip.• Research & design custom trips as needed and identify ways to add and improve existing trips.• Keep close eye on budget & pricing process of local operations. • Provide accurate & compelling information to Marketing & Sales and suggest strategies to increase guest count. Show less

Paris, Île-De-France, France

Sebastopol, California, United States

Prague, Czechia

United Kingdom

10 days and 24h, 1000 presenters, 11 channels and 500000 registered attendees! Responsible for setting up and running customer service team for the biggest virtual event ever created! Short term experience with lasting impact. Proud to make it happen.

Cracow, Małopolskie, Poland

Partner Care Team Shift Leader (since 04/2010) Team supervision (15 members), work assignment and monitoring, subject matter specialist, training and cross-training coordination and conduction. (Working language: English and German, occasionally French.)

Master'S Degree, Psychology

Master's student.

Master'S, Tourism Management

Erasmus program scholarship student. Lectures in French and English.

Master'S Degree, Tourism And Recreation Management (Specialization: Travel Management)