Aline Lockett Email & Phone Number

New Zealand

•Ensure compliance with external regulatory requirements (e.g., Education Code, NZQA, TEC, MOE, INZ) and internal policies.•Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally•Manage a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.•Maintain high service standards, supporting students and acting as a liaison across departments.

Auckland, New Zealand

•Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.•Followed up on visas and insurance, conducted internal audits, and ensured accurate record-keeping.•Drove innovation within the department by promoting creative thinking and supporting new initiatives.•Facilitated the induction and orientation process for international students.

Auckland, New Zealand

•Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.•Identified marketing and sales opportunities through international student recruitment.•Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.•Negotiated partnerships with key influencers, maximizing brand exposure in target markets.•Managed social media accounts and promoted services.

São Paulo, Brazil

•Streamlined logistics processes by implementing efficient sales coordination strategies, resulting in improved customer satisfaction.•Implemented cross-selling techniques, boosting overall sales by offering complementary products and services to existing clients.•Liaised between internal departments such as sales, marketing, and operations to ensure seamless coordination in delivering exceptional service quality to clients.•Answered questions during initial contact and follow-up calls with sales prospects.

São Paulo, Brazil

•Evaluated supplier performance regularly, addressing issues proactively and fostering continuous improvement within the supply chain network.•Managed all aspects of import/export compliance, ensuring adherence to regulations and avoiding costly penalties.•Managed shipments through the supply chain and coordinated with importers and suppliers.•Streamlined export processes, reducing operational costs and improving efficiency.•Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.

São Paulo, Brazil

•Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.•Created and transmitted accurate documentation to governmental agencies for import activities.•Coordinated and negotiated contracts to facilitate freight movements.•Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.

São Paulo, Brazil

•Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.•Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.•Negotiated contract terms with clients, securing favorable agreements for both parties.•Developed customized account plans for clients to help them achieve their business goals.

Executive Mba, Finance

Bachelor Of Business Administration, Business Administration