Aline Ribeiro Email & Phone Number

Federal District, Brazil

Helping care businesses thrive with innovative features in our electronic health record (EHR) solution. Focused on tracking functional requirements, resolving technical issues, and customizing platform setup and staff training for a value-added, seamless experience.

I managed accounts for small to medium commercial real estate firms, focusing on retention, growth, and training on features such as fundraising automation and investor reporting. I collaborated with product teams to improve workflows, created self-service resources, and supported customers via phone, email, chat and video. Additionally, I identified process improvements and documented software issues, ensuring compliance and security across investor relations and CRM.

I provided customer support via email, chat, and app reviews, troubleshooting issues and guiding users through the platform and APIs. Managing an average of 40 tickets daily, I co-led projects to enhance KPIs by restructuring the knowledge base and integrating a chatbot, which reduced ticket volume by 10% and improved first response time by 8%. Additionally, I managed subscriptions, assisted in projecting and monitoring team OKRs, and worked on-site at the company headquarters in Greece and the UK office on certain occasions.

Brasília, Federal District

I led a team of three Training Analysts, managing their hiring and development. I drove internal and external optimization projects and system implementations. I also traveled extensively for on-site assistance and attended key industry conferences focused on broadcasting technology and innovation in the USA, Argentina, and Brazil to explore new business opportunities.

Brasilia, Brazil

I trained over 1,000 end-users on in-house and third-party broadcasting products while developing self-service documentation and video training materials. Traveling 70-80% of the time, I provided hands-on support to clients both domestically and internationally, empowering them to deliver engaging content. This role strengthened client relationships and helped businesses enhance their brand presence through innovative broadcasting solutions tailored to their unique needs.

Kaohsiung City, Taiwan

I delivered engaging and interactive classes in grammar, reading, writing, listening, and conversation to over five groups of students aged 6 to 16, each with at least 15 participants, as well as conducting one-on-one sessions. I assessed student progress regularly and provided constructive feedback to support their learning and growth. My role involved fostering a positive and inclusive classroom environment while adapting my teaching methods to accommodate diverse student needs, ensuring they remained motivated and actively engaged in their language learning journey.

Bacharelado, Journalism, Gpa: 3.4

Bachelor'S, Journalism, Gpa: 3.4

Activities and Societies: Scientific Initiation Program (SIP); Capacitation for Erradication of Illiteracy among Teenagers and Adults.