I am responsible for the operational management of the onsite content, promotions and client marketing process, cross-client marketing calendar management, and finding ways to improve delivery, accuracy, and efficiency as we look to scale across clients and countries.Part of my daily tasks is to coordinate with regional client success managers and design teams to assure the quality of the onsite and offsite campaigns.I am leading also in the migration of key components of our multi-lang and multi-country platform (navigation, web labels, marketing components) to serve as underpinning for our in-house built CMS, by introducing templates to improve the efficiency and accuracy of various promotions and campaigns configurations.Working in an Agile team, I have daily communication with client success, design and development teams in the United States, UK, Poland, Romania, and Hong Kong on the roadmap, scrums, or backlog grooming. My team is working with various tools like Slack, Mailchimp, Lokalise, Visual Studio Code, Iterm2, Github, Clickup, Zoom.

As a product manager at Localised, part of Brandpath Group, I am managing the e-commerce platform product development between different areas of the business, technology and user experience with an emphasis on front-end and mobile vertical.I am working with the senior product manager and/ or product owner to assess the current state of the internal product as well as the competition in order to identify gaps and improvements and define the priorities for next sprint cycle.I am responsible of transforming the ideas into stories for the implementation backlog and working together with development team to estimate by assigning story points in order for the work to be assigned correctly in the planning meetings.Together with the senior product manager, product owner and engineering team we are confirming the definition of done (Gherkin) , highlighting risks and potential issues and offering suggestions that would help the development and testing teams to complete the stories during the sprint.I am also accountable for setting up and owning end-to-end processes with marketing team and clients in order to ensure daily/weekly updates to site content and marketing editorials sent via Mailchimp.Part of my daily tasks is to oversee/coordinate user stories/cards in Jira/Trello and assure the quality of the deliverables by identifying defects in a rapid manner, being aware of the dependencies in order to reduce the stories carried over to next sprint.I am executing improvement plans and reconciliation as a result of the retrospective and Demo meetings as well as internal and external UAT periods in order to help the product owner prioritize the new backlog issues created.Working in an Agile team, I have daily communication with business and development teams in United States, UK, Poland, Romania and Hong Kong on demand or on roadmap, scrums, backlog grooming, sprint planning and sprint retrospectives planned meetings on various tools like Slack, Hangouts, Zoom.

As a business analyst I was mainly involved in the requirement gathering, analysis and implementation overview of various Eshop projects for telecommunications operators Vodafone Turkey, Vodafone Qatar, Digicel Bermuda, DTAC Thailand. I have also been involved in the ecommerce platform update for Samsung Electronics UK, working Agile Scrum methodology with teams from United Kingdom, Romania and Poland.I was responsible for the delivery of updates of High Level Design documents, Requirement Traceability Matrix, solution proposal documents, based on the business specifications of each project and working together with the account manager and project manager in order to deliver on time the documents needed.I have created clear and detailed functional and non-functional requirements document in order to agree with the client and the development team the solution is well understood and approved.I have supported the testing teams and developers by creating test cases and solving business issues that come up during the technical implementation and testing phase in order to meet the deadlines of the implementation phases.I have worked with multiple application integrations (Ecommerce, CRM, Billing, Payments) and raised dependencies in time for third party vendors to resolve, therefore ensuring the completeness of the solution to be implemented.

As business analyst I have acted as a single point of contact for the Business Operations team in order to ensure a correct clients portfolio for the North America Oracle sales teams.I have built or updated documentation, processes and best practices in order to ensure an audited and fast way between requirements and implantation of changes during the fiscal year.Part of my team’s daily activity was to ensure the client entities are correctly mapped to the sales force in the CRM based on specialty and hierarchy in order for the sales teams to work on correct assignments and also to avoid incentive gaps or overlaps.I had weekly meetings with stakeholders to ensure the transfer of new information, knowledge, efficiency of processes and to discuss open requests in order to decide on priorities and meeting the deadlines.I have coordinated audit reports and other KPIs with over 100k rows of data on a weekly basis in order to ensure Oracle policy is respected within the set-up of sales representatives across North America.I have worked with multiple global teams that had access to the CRM system in order to cover potential interruption of daily access, prospects creation, forecast or sales opportunities, new client entities created or compensation.I was responsible of communicating downtime/issues/timelines to stakeholders and providing temporary workaround if needed in order to ensure minimum impact on sales teams accessing the CRM. I have also been involved in the implementation process assuring new-hires and leavers from Sales teams are correctly and timely set-up in the CRM and also client entities are correctly moved from one sales representative to another on demand in order to avoid manual compensation corrections.I was part of an international team with colleagues in United States and Romania colleagues and direct manager in United States, thus I have learned to manage my work more independently and give status updates on a regular basis.

As business analyst for Fusion CRM I have assisted the Oracle sales force in Switzerland, Norway, Denmark, Sweden and Finland with system trainings, customer mapping, forecast and deal administration. I have also worked with sales managers and business owners to confirm or correct sales credit allocations on a pro-active manner before the deadlines in order for sales representatives to be paid on the current payroll. I have communicated with business owners and sales managers and implemented the required changes in order to ensure the year on year restructuring of sales force model is correctly reflected in the CRM and that sales representatives are automatically assigned to deals and compensation. I have started and worked together with sales managers and business operations team on Swiss account cleanup in order to ensure the correct subsidiary structure for Switzerland accounts in Fusion CRM. I have provided in-class training for Switzerland sales force and Switzerland business operations members (Baden - Aug 2012).

My main responsability was to ensure data quality within Oracle customers in Siebel CRM across EMEA for postal codes, industry codes and industry names in order to ensure correct automatic assignment of Oracle sales force. I was involved in GCM user setups & forecasting support for Oracle sales force in Switzerland and Germany for the new fiscal year changes.

As business media analyst I have compiled and distributed daily reports in political, economic, cultural, or sporting realms, accompanied by audio-video footage and Romanian-English summary. Our team was monitoring news broadcasts from all major Romanian TV channels in order to select materials with the most impact to clients.