- Responsible for gathering and reviewing website analytics- Updating and enhancing website by creating landing pages, CTA's, thank you pages, site pages etc. through our HubSpot COS- Editing and posting Blog content on site and through social sharing- Managing Social Media Post schedule and frequency- Meeting with vendors to discuss PPC, commercial advertising and other projects- Meeting regularly with Business stake-holders and owners to discuss ROI, current… Show more - Responsible for gathering and reviewing website analytics- Updating and enhancing website by creating landing pages, CTA's, thank you pages, site pages etc. through our HubSpot COS- Editing and posting Blog content on site and through social sharing- Managing Social Media Post schedule and frequency- Meeting with vendors to discuss PPC, commercial advertising and other projects- Meeting regularly with Business stake-holders and owners to discuss ROI, current projects, policy, and other analytics- Reviewing third party account performance- Managing department budget-Management and approval of special events and coordination-Implementation of new cloud based systems to record staff productivity -Leading high level projects across various departments-Collaboration with Institutions executives and owners at all Corporate meetings on company wide policy and procedure-Developing policy procedure and training materials-Administration of manager and faculty evaluationsAccomplishments-Increased staff accountability and productivity by formulating regular reporting protocols-Launched Customer Relationship Management system and administered staff training-Increased customer satisfaction illustrated by evaluations-Developed three department manuals and all associated training materials-Organized company picnic-Developed and implemented Inbound Admissions strategy in collaboration with Department Show less

During my time at Advantage 1 Solutions, my responsibilities included assistance to the Service Director in scheduling jobs, purchasing and supply of equipment, as well as inventory management. I maintained a site log of worked hours, job notes and expenditures for all contract work. I provided support to the Accounts Payable/Receivable Dept. by creating and sending invoices to clients, processing payments through QuickBooks, generating expense reports, recording all bills and purchases and… Show more During my time at Advantage 1 Solutions, my responsibilities included assistance to the Service Director in scheduling jobs, purchasing and supply of equipment, as well as inventory management. I maintained a site log of worked hours, job notes and expenditures for all contract work. I provided support to the Accounts Payable/Receivable Dept. by creating and sending invoices to clients, processing payments through QuickBooks, generating expense reports, recording all bills and purchases and making deposits. I communicated accomplishments and resolutions to clientele, vendors and contract workers in a timely manner. I researched, evaluated and reported outcomes for projects, work logs and travel expenses of outside contractors, as well as in house employees. Organizing and verifying IC per diem reimbursement reports, travel, and extended stay arrangements. Creating reports to identify production, labor, and material cost. Networking with various contractors within the Telecom and Computer Networking Industry. Scheduling jobs and ensuring each assignment is executed promptly and professionally. Connecting with clients, contractors and vendors to ensure complete satisfaction. Creating and maintaining a budget for IC work assignments and equipment. Ordering and shipping equipment to sites Show less

Durring my time at Western Dental, my responsibilities included immediate response to client reviews posted via various Social Media platforms. Creating a process for responding, investigating, and resolving patient questions, and concerns in collaboration with respective departments. Developing a system to log, and organize progress, and incidents. Locating patient records based on limited profile information, and reaching out to each individual client to discuss their experience, and… Show more Durring my time at Western Dental, my responsibilities included immediate response to client reviews posted via various Social Media platforms. Creating a process for responding, investigating, and resolving patient questions, and concerns in collaboration with respective departments. Developing a system to log, and organize progress, and incidents. Locating patient records based on limited profile information, and reaching out to each individual client to discuss their experience, and resolution options personally. Opening inquiries to document each step of the resolution process, gathering and organizing all pertinent information for review by the appropriate management or committee on a case by case basis. Carefully identifying critical coaching opportunities and forwarding any necessary training information, tools and feedback to local management. Corresponding with clients and patients by email, and phone throughout their entire inquiry process to keep them updated, and ensure complete satisfaction. Creating several templates, and extensive training materials, which were utilized to prepare my colleagues for collaboration. Working closely with the Marketing team to identify and manage potential patient relations crisis, and training on navigation of various CRM's and SMM's (Yext, Sprinklr, etc.) Participating in all team discussions, and projects with a determined, innovative spirit. Show less

At Community and Co. I assisted in showroom display, design and maintenance, performed sales transactions, prepared and recorded consignment agreements and tare sheets for customers and patrons. I established and maintained relationships with designers as well as clientele. I provided independent research of designer history to build up prospective collectors.