Alisha Marshall Email and Phone Number

• Successfully developed operational practices, which helped to increase patient volume and revenue growth.• Created and implemented the employee handbook.• Developed the Ambulatory Surgery Center’s policy and procedure manuals.• Effectively managed and drove quality and safety improvements across the clinic.

Provided leadership for 30 team members and 5 Physicians at 2 Outpatient Facilities.• Spearheaded an investigation into denied claims for the clinics and hospital. A weekly meeting of department heads within the hospital resulted in a manual interface between the two operating systems, saving in lost revenue.

Business Manager (2014- 2016)Provided leadership for 8 Physicians at an Ambulatory Surgery Center. • Earned recognition for Leadership Excellence and was invited to lead a “Culture of Leadership” breakout session at a manager’s conference.• Implemented operational processes that led to Medicare and AAAHC surveys with zero deficiencies.• Implemented a successful inventory control program. • Effectively managed and drove quality and safety improvements across the clinic.Business Office/Billing Clerk (2009-2014)• Succeeded at maintaining an AR average of <22 days and less than 8 percent over 90 days.• Exceed benchmarks and expectations assigned by management and corporate.

Directed all operations of a 24/7 commercial tire service facility, including employee hiring, training and supervision, budget control, purchasing, P&L, customer service, inventory control, human resources, customer service, and sales. Consistently met or exceeded performance targets, adhering to corporate policies and procedures and focusing on customer care.Delivered training to new and existing employees in all aspects of company operations. Analyze key business metrics and results to identify store performance trends and opportunities and implement business measures and solutions to maximize profitability. Maintain comprehensive knowledge of company products and services to maximize levels of profitability.• Took over an unproductive location and returned the store to total profitability.• Led store to total sales of $1.6 million in 2006.• Spearheaded an investigation into a production issue, which led to changes in both the corporate manufacturing of tread rubber and the production of retread tires locally.Sales Representative (2003 – 2004) Phoenix, AZ• Succeeded in establishing and expanding a lucrative customer base.• Developed a new sales territory and exceeded sales quota 90% of the time.Corporate Trainer (2001 – 2003) Phoenix, AZTraveled to locations across the country weekly to provide comprehensive training to all company managers and employees on the application and operation of company operating systems and procedures.• Successfully educated over 30 locations within one year.Office Manager/Administrator (1995 – 2001) Phoenix, AZCoordinated office requirements with internal departments, managed all warranty/adjustment claims, assisted in inventory management, and played a vital role in implementing safety programs. • Received audit scores of 98% to 100% every year