Managing Information Desk & supervising team of 15+ customer service employees;Purchasing library materials at the request of the Dean of the Library, and tracking the items throughout the cycle of ordering, receiving, processing, cataloging, and reconciling all purchases as per State of Maryland regulations.Use Oracle and PeopleSoft applications for purchasing duties.Negotiate with vendors for best terms and discounts.Review and manage contracts and work with other departments finalize terms.Graphic Design and targeted marketing through various social media platforms.Building and editing webpages using HTML and CSS.Developing and updating marketing plan for university library.Responsible for timely payment of bills;Assigning and overseeing tasks, and evaluating performance;Hiring through online marketing campaigns, conducting interviews, on-boarding and training.Restructuring workflows to more efficiently meet performance goals;Communicating with donors to receive, process, and appraise gift donations.Creating project proposals, timeliness, analyses and projections for large projects, including the planning and execution of large projects to withdraw over 5,000 items from the UB catalog using OCLC Connexion (global online catalog) and ALEPH (ERP for libraries).

Assist Associate Director of Library with organizing budget information for intermittent reports;Purchase and order books from vendors;Pay library bills & subscriptions;Maintain online databases, editing records and holdings in OCLC;Maintain holdings, library patron information; hold requests, circulating materials, requesting and processing reports from consortium using ALEPH integrated library system;Organizing budget information using Excel and Access;Supervising seven student assistants while managing circulation functions during evening shift; Tracking & evaluating student performance each semester; Assisting students & faculty with academic research; Training students to use Microsoft Word for Academic writing, citation management, constructing thesis, research papers, speeches, and presentations;Processes Requisitions and Purchase Orders & Reconciles Purchasing Statement using PeopleSoft; Ordering supplies with state-issued purchasing card; depositing funds through the university bursar; Recently planned project and withdrew over 5,000 items from the UB catalog using OCLC Connexion and ALEPH;Completing projects to maintain and organize stacks; and marketing library materials through creating posters, digital media, and blogging.

Providing tutoring services for undergraduate and graduate students in Accounting, Excel, Access, Microsoft Office Suite Literacy, Criminal Justice, College Writing, & Statistics. Experienced with online Microsoft Office Tutorial Platforms Tutored group sessions of 8 students for instruction on Microsoft Excel & Access (Technology for Small Businesses)Editing theses and research papers for formatting in APA, MLA, Chicago/Turabian)Preparing State & Federal taxes for individuals and small businessesCreating tutorials, video guides, and literacy websites.

State, Federal, and Private Grant Writing;Cataloged, organized, maintained, photographed the Traditional African Arts Collection at Coppin State University (450+ pieces) using Microsoft Office Suites;Prepared original content and research for catalog of Traditional African Arts Collection;Prepared publications for publicizing the Traditional African Arts Collection using Adobe InDesign;Provide technological support and troubleshooting for technology users in computer labs;Provide writing, research, and editing assistance to students;Prepare content for multimedia presentations about scholarly research for School of Graduate Studies students;Developed database systems to organize and privatize some personnel data;Circulated materials, while managing personal information and library data for student internal staff using ALEPH; Federal Grant Writing; andTroubleshooting user-end technology for students, staff, and faculty in the library.Respond to inquiries from applicants, employees and/or public regarding job openings, library policy, event and training opportunities, testing, locating library resources and materials, online research and etc.;and Supervise, train, and support student staff to conduct research utilizing journal databases as well as categorizing literature material with the standard Library of Congress filing system.

Managed schedule and appointments for 10 plus tax professionals using a shared calendar.Greeted customers and captured preliminary tax information;Created posters and flyers to market to new customers;Connected with potential customers through cold calling; andAssisted with marketing events to increase customer base.