Alison Martin Email and Phone Number

*Maintain Client Portfolio of 55 Institutions*Assess and evaluate Clients use of the Tk20 system with the goal of providing new and strategic ways of using Tk20.*Consult on best practices for programmatic and institutional assessment.*Oversee new functionality implementations and develop timelines for those projects*Establish internal processes for new initiatives within our group*Collect and analyze data related to Client Health*Examine Client Health data with a goal of leveraging the data to improve client success*Collect and analyze data related to Tk20 system usage.*Examine system usage data to make data driven decisions regarding our product roadmap.

-Provided comprehensive assessment management and reporting software solutions to higher education institutions. -Developed detailed project plans to guide customers through the software implementation process-Prepared status updates for customers and management-Delivered online and classroom training for university administrators, faculty, and students-Consulted with university programs on assessment best practices-Created custom reports to that helped programs through their accreditation visits.-Developed personalized end user documentation and training guides -Communicated with Software Engineers to resolve technical issues for end users