Alison Olson Email & Phone Number

United States

Newtown Square, Pennsylvania, United States

Extensive hands-on-experience detecting fraud. End to end skills from identifying trends in review queue, mitigating loss, resolving claims, establishing protocols for preventing reoccurrences, developing new research processes, and reporting. Rules management of fraud tool. Data collection using internal and external sources to facilitate research and analysis. Support customers, issuing banks, vendors, coworkers, and leaders with fraud and chargeback inquiries. Chargeback Team leader overseeing data management, reporting, process improvement, scheduling case assignments, regulation inquiries, refund processing, and chargeback responses.

Doylestown, Pa

Prepared accurate, timely, and appropriate responses to chargeback disputes while ensuring compliance with VISA/MC/AMEX/Discover and Federal regulations. Established business policies and procedures, maintained accurate documentation and reporting for the chargeback process. Trained and lead a team of people on the chargeback and fraud procedures as assuming the leadership role to assist the team, management, service providers, and card processors. Monitored high risk transactions for possible fraudulent activity. Placed outbound calls to banking institutions and customers to verify transactions. Law enforcement liaison. Created Excel worksheets to organize, track, and manage loss prevention.Awards & Acknowledgements:One ALG Sprit Award winner June 2017, “Bronzer Employee of the Quarter” Q1 2017, Employee Engagement Team Lead, Charity Committee Member - Make A Wish Bake Sale Coordinator, Employee of the Month 2008 & 2009

Payroll ProcessingData EntryBank Reconciliation Administrative Support

Education record

High School Diploma