Product Support Expert
Current
May 2024 - Present
AeroLeads people directory · profile
Kory Edwards Email & Phone Number
Customer Experience Professional | Bringing energy and forward-thinking to passionate, customer-centric teams
at
Zillow
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Professional | Bringing energy and forward-thinking to passionate, customer-centric teams
Location
San Diego Metropolitan Area, United States, United States
Company size
Who is Kory Edwards? Overview
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Quick answer
Kory Edwards is listed as Customer Experience Professional | Bringing energy and forward-thinking to passionate, customer-centric teams at Zillow, a company with 6314 employees, based in San Diego Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Kory Edwards.
Kory Edwards previously worked as Product Support Expert at Zillow and Customer Solutions Agent at Paypal. Kory Edwards holds Bachelor'S Degree, Communication, General from University Of California, Santa Barbara.
Company email context
Email format at Zillow
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Zillow
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Profile bio
About Kory Edwards
My name is Kory and I love making customers happy. I’m looking for a role where I can make a positive impact on the customer journey and deliver exceptional customer experiences, as well as use my enthusiasm for leading, developing, and supporting a team.Throughout my time at PayPal Honey, I learned the ins and outs of what makes a successful customer service team. I trained and mentored 17 team members, implemented innovative strategies to elevate customer satisfaction, optimized operational efficiency, and drove cross-functional collaboration. I have a demonstrated ability to lead teams, analyze the customer journey, craft customer support content, and manage projects and initiatives, contributing to organizational success and growth.Core Competencies: Team Management | Project Management | Data Analysis | Training and Development | Content Creation Customer Journey Mapping | Knowledge Management | Cross-functional Team Leadership | CRM systemsFeel free to connect with me and send me a quick message — thanks!
Current workplace
Kory Edwards's current company
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Zillow
10 roles
Kory Edwards work experience
A career timeline built from the work history available for this profile.
Customer Solutions Agent
- Served critical role as central liaison for Executive Escalations, swiftly attending to high-priority customer concerns and guaranteeing prompt resolutions.- Curated and meticulously maintained an extensive library of internal and external support materials, including SOPs, FAQs, saved replies, and knowledge guides, optimizing resource accessibility and.
Feb 2023 - May 2024
Senior Member Experience Specialist
- Generated 3% increase in CSAT by interfacing with vendor and PayPal engineering team to create automated refund process that streamlined operational workflows and prevented escalations.- Managed training and mentorship efforts for team of 17, crafting tailored training resources that sharpened product expertise, communication finesse, and problem-solving.
Feb 2021 - Feb 2023
Member Experience Specialist
- Earned PayPal's "We Leave No Customer Behind" award for consistently surpassing customer expectations.- Uncovered emerging escalation trends and spearheaded the communication of enhancements to our engineering, product, and technology teams.- Created SOP for detection of fraud trends within contact data, partnering with Risk teams to devise and implement.
Feb 2020 - Apr 2021
Copywriter
Freelance Copywriting
Sep 2019 - Feb 2020
Social Media Manager
Classic Cuts Dog Grooming
Sep 2019 - Feb 2020
Marketing Intern
Catalog propels brands forward with technology by kicking the archaic photo creation process to the curb. We democratize the expensive and tedious content creation process to help brands all across the board tell their story through breathtaking imagery.
Nov 2019 - Dec 2019
Free Agent Supervisor
- Created, organized, and supervised twelve Intramural sports teams- Updated Free Agent website frequently to indicate team changes- Communicated with Free Agent teams weekly to ensure quality Intramural experience
Sep 2018 - Jun 2019
Operational Assistant
Sep 2017 - Jun 2019
Vice President
Ucsb Men'S Club Soccer
- Oversaw team finances- Maintained team website on Wix platform- Scheduled games and tournaments for team- Ensured all players are registered for team and up-to-date on team dues
Aug 2018 - Jun 2019
Team & coworkers
Colleagues at Zillow
Other employees you can reach at zillow.com. View company contacts for 6314 employees →
MB
Michael Brennan
Colleague at Zillow
Lithia, Florida, United States, United States
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DK
Daud Kabiri
Colleague at Zillow
Pittsburg, California, United States, United States
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NE
Nancy E.
Colleague at Zillow
Parker, Colorado, United States, United States
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KJ
Kimberly Jaster
Colleague at Zillow
Jacksonville, Florida, United States, United States
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ES
Erika Santarossa, Shrm- Cp
Colleague at Zillow
Greater Seattle Area, United States, United States
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RW
Remai Willis
Colleague at Zillow
Denver, Colorado, United States, United States
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EV
Edgar Villafuerte
Colleague at Zillow
San Gabriel, California, United States, United States
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RB
Riley Brown
Colleague at Zillow
United States, United States
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PG
Patrick Gregorius
Colleague at Zillow
United States, United States
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OS
Omer Serif Sasmaz
Colleague at Zillow
United States, United States
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Michael Brennan
Colleague at Zillow
Lithia, Florida, United States, United States
View →
DK
Daud Kabiri
Colleague at Zillow
Pittsburg, California, United States, United States
View →
NE
Nancy E.
Colleague at Zillow
Parker, Colorado, United States, United States
View →
KJ
Kimberly Jaster
Colleague at Zillow
Jacksonville, Florida, United States, United States
View →
ES
Erika Santarossa, Shrm- Cp
Colleague at Zillow
Greater Seattle Area, United States, United States
View →
RW
Remai Willis
Colleague at Zillow
Denver, Colorado, United States, United States
View →
EV
Edgar Villafuerte
Colleague at Zillow
San Gabriel, California, United States, United States
View →
RB
Riley Brown
Colleague at Zillow
United States, United States
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PG
Patrick Gregorius
Colleague at Zillow
United States, United States
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OS
Omer Serif Sasmaz
Colleague at Zillow
United States, United States
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3 education records
Kory Edwards education
Bachelor'S Degree, Communication, General
Associate'S Degree For Transfer, Communication And Media Studies
Education record
Alta Loma High School
FAQ
Frequently asked questions about Kory Edwards
Quick answers generated from the profile data available on this page.
What company does Kory Edwards work for?
Kory Edwards works for Zillow.
What is Kory Edwards's role at Zillow?
Kory Edwards is listed as Customer Experience Professional | Bringing energy and forward-thinking to passionate, customer-centric teams at Zillow.
Where is Kory Edwards based?
Kory Edwards is based in San Diego Metropolitan Area, United States, United States while working with Zillow.
What companies has Kory Edwards worked for?
Kory Edwards has worked for Zillow, Paypal, Honey, Freelance Copywriting, and Classic Cuts Dog Grooming.
Who are Kory Edwards's colleagues at Zillow?
Kory Edwards's colleagues at Zillow include Michael Brennan, Daud Kabiri, Nancy E., Kimberly Jaster, and Erika Santarossa, Shrm- Cp.
How can I contact Kory Edwards?
You can use AeroLeads to view verified contact signals for Kory Edwards at Zillow, including work email, phone, and LinkedIn data when available.
What schools did Kory Edwards attend?
Kory Edwards holds Bachelor'S Degree, Communication, General from University Of California, Santa Barbara.
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