Alison Bright Email & Phone Number

• Create and manage content for 20+ software solutions
• Plan and implement strategic and SEO optimized content every quarter
• Manage and advise freelance contractors for large-scale web copy projects
• Craft and edit ROI-generating, GTM, and event content
• Conduct, craft, and edit case studiesRecipient of the Global Demand Value Award, May 2024Recipient of the Global Demand GOAT Award, August 2024

• I worked with the success, marketing, and product team to ensure a uniform written voice for the company that was on-brand and accessible for users. My role included drafting, editing, and publishing help articles.
• Drafted, edited, and revised technical documentation for the company's help center article library
• Composed SEO-optimized blog content
• Strategized, planned, and crafted cross-platform social media content each month
• Copy edited various client-facing writing, from software updates to marketing content
• Crafted and refined UX copy to be accessible, informative, and consistent with the company voice

Austin, Texas, United States

• Drafted, edited, proofread, and coded customer-facing content per week for a global video platform with millions of daily visitors
• Polished articles weekly to improve grammar, readability, and consistency in tone and voice
• Drafted customer success email templates for major launches using HTML and an in-house CMS
• Audited and organized feedback from 300+ customers to analyze trends and gauge project efficacy
• Updated web content weekly to ensure accuracy of customer-facing copy

Bloomington, Indiana, United States

• Proofread, edited, and provided feedback to 80 students per semester on ways to strengthen writing through macro and micro revisions
• Produced over 20 new documents, articles, recordings, and presentations per week to aid student learning via various teaching tools
• Planned semester-long courses on creative writing and composition, both in-person and virtual
• Lectured students 3 times a week in-person and virtually on engaging a reader via evocative narratives and understanding of the audience
• Collaborated with students, faculty, and tenured professors to improve upon student experience

Austin, Texas Area

• Assisted and educated over 50 members daily on the suite of non-toxic products serving a wide demographic
• Problem-solved on a daily basis to find the best possible solution for customer satisfaction, customer retention, and social-media feedback
• Monitored and maintained 200+ customer accounts to prevent, track, and address fraudulent purchases, duplicate accounts, and violations of terms and services
• Consistently ranked among the top 25 performers each week in sales numbers and customer satisfaction

Austin, Texas Area

• Penned part of the June 2015 cover story, “Young Women to Watch”
• Pitched ideas weekly for web and print content
• Conducted numerous interviews including featured and cover pieces
• Published over 20 print and web articles
• Composed numerous media pre-event and post-event write-ups

Master Of Fine Arts - Mfa, Creative Writing

• Ross Lockridge Jr. Award Winner for Fiction • Mexico Writing Project selected participant • Matias L. Ochoada Fellow • Martha's Vineyard.

Ba In Theatre And Dance, Ba In English Literature

• Published in Analecta, the undergraduate liberal arts journal • Staged several short plays in the UT Austin Bridge Festival • Course.