Alison Bright Email & Phone Number

• Create and manage content for 20+ software solutions• Plan and implement strategic and SEO optimized content every quarter• Manage and advise freelance contractors for large-scale web copy projects• Craft and edit ROI-generating, GTM, and event content• Conduct, craft, and edit case studiesRecipient of the Global Demand Value Award, May 2024Recipient of the Global Demand GOAT Award, August 2024

I worked with the success, marketing, and product team to ensure a uniform written voice for the company that was on-brand and accessible for users. My role included drafting, editing, and publishing help articles, SEO-optimized blog posts, social media strategy and planning, and feature update releases. I also storyboarded, shot, narrated, and edited both help and marketing videos. • Drafted, edited, and revised technical documentation for the company's help center article library• Composed SEO-optimized blog content• Strategized, planned, and crafted cross-platform social media content each month• Copy edited various client-facing writing, from software updates to marketing content• Crafted and refined UX copy to be accessible, informative, and consistent with the company voice• Conceptualized and executed an internal content style guide• Created, edited, and scheduled quarterly newsletters and email marketing drip-campaigns• Wrote, recorded, and edited engaging and up-to-date customer support YouTube videos

Austin, Texas, United States

• Drafted, edited, proofread, and coded customer-facing content per week for a global video platform with millions of daily visitors• Polished articles weekly to improve grammar, readability, and consistency in tone and voice• Drafted customer success email templates for major launches using HTML and an in-house CMS• Audited and organized feedback from 300+ customers to analyze trends and gauge project efficacy• Updated web content weekly to ensure accuracy of customer-facing copy

Bloomington, Indiana, United States

• Proofread, edited, and provided feedback to 80 students per semester on ways to strengthen writing through macro and micro revisions• Produced over 20 new documents, articles, recordings, and presentations per week to aid student learning via various teaching tools• Planned semester-long courses on creative writing and composition, both in-person and virtual• Lectured students 3 times a week in-person and virtually on engaging a reader via evocative narratives and understanding of the audience• Collaborated with students, faculty, and tenured professors to improve upon student experience

Austin, Texas Area

• Assisted and educated over 50 members daily on the suite of non-toxic products serving a wide demographic• Problem-solved on a daily basis to find the best possible solution for customer satisfaction, customer retention, and social-media feedback• Monitored and maintained 200+ customer accounts to prevent, track, and address fraudulent purchases, duplicate accounts, and violations of terms and services• Consistently ranked among the top 25 performers each week in sales numbers and customer satisfaction

Austin, Texas Area

• Penned part of the June 2015 cover story, “Young Women to Watch”• Pitched ideas weekly for web and print content• Conducted numerous interviews including featured and cover pieces• Published over 20 print and web articles• Composed numerous media pre-event and post-event write-ups

Master Of Fine Arts - Mfa, Creative Writing

• Ross Lockridge Jr. Award Winner for Fiction • Mexico Writing Project selected participant • Matias L. Ochoada Fellow • Martha's Vineyard.

Ba In Theatre And Dance, Ba In English Literature

• Published in Analecta, the undergraduate liberal arts journal • Staged several short plays in the UT Austin Bridge Festival • Course.