Alison Caldwell Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Amplify empowers world's leading organizations to visualize success across initiatives, de-risk transformation efforts, and provide a single source of truth across teams and tools.

London, England, United Kingdom

• Providing expertise at Sales level and also through Discovery sessions when onboarding new customers.• Providing consultancy in how to improve processes based on the analysis taken from the system using the concept of build, measure and learn. • Revenue generation by providing both consultation and selling new features to clients.• Key input on the requirements of new features and changes to the system.• Provided training sessions and on site go live support to clients in the UK, France and Poland• Held remote sessions during covid lockdown, to help users navigate a new way of working with limited resources.• Collaboration with the Invevo Engineering team on new features including writing user stories• Sole responsibility for building video libraries on new features and how to use Invevo• Responsible for mapping out the onboarding process for new cilents and creating technical documentation Migration of all clients onto one single software platform. (12 client Go Lives within one month – February 2021)

London, England, United Kingdom

• Managed the move of all clients into Azure to ensure business is now serverless.• Understanding import and export of data in txt, csv and xml format, via ftp, queues and API’s• Lead a team for full implementation lifecycle from point of sale to go live• Full Discovery/Workshop sessions to understand client requirements• Create detailed project implementation plans with key milestones • Assign tasks to internal and external teams and manage all risks, assumptions, issues & dependencies• Map data and configure system to client requirements• Manage all 3rd party integrations (Payment Service Providers, Print Shops, Copy Document API’s etc)• Run full UAT program on all data and functional aspects of the system• Create and maintain reference material within Confluence for use by the Service Desk• Building and presenting process diagrams to demonstrate a business process.• Confirming the requirements for change requests, then monitoring and providing progress updates to stakeholders.

London, United Kingdom

• Delivery of departmental KPI’s including timesheet recording• Managing a service desk to deliver service excellence including responding to and resolving client queries and complaints within agreed SLAs• Service Incident Management.• Championing client requests• Ongoing relationship management of clients to ensure they are extracting full functional value.• Monthly Client Service Reviews to report on system uptime and service desk performance, and present new features for upsell• Writing marketing collateral & making small edits to the company website• Discuss and agree pricing with clients for Professional Services

London, England, United Kingdom

• Rolling portfolio of approximately 500 Commercial and Individual clients• Negotiate payment plans and monitor standing order payments• Format monthly debtor reports and meet with Partners/Managers• Maintain CRM data - obtain client email addresses / correct anomalies• Manage Failed Transactions report and fix errors / liaise with IT support • Assist with monthly Statement Run - formatting and convert the file to PDF• Recommending accounts for litigation in line with Credit Control Policy• Prioritising work to meet departmental and individual objectives• Work closely with Business Analysts regarding Bad Debt Provisions• Assist in the training of new staff by participating in the Buddy scheme• Create enthusiasm in others to invest in their growth and development• Keep in touch with solicitors firms in respect of legal accounts• Working with client service teams to identify and report billing errors• Implement new procedures, contributing to more efficient use of time and resources

Adelaide, South Australia, Australia

• Rolling portfolio of approximately 500 customers• Traced lost customers using public records • Negotiated reduced settlements for current and aged credit card debt• Obtained customers statement of financial position and set payment schedules based on their income / expenditure• Recommended accounts for field calls and litigation where necessary• Development Team Member – collated and prepared staff manuals. Performed quality assurance checks and supervised new employeesOne of Collection House’s core strengths is managing late stage volume collections where matters are referred at a predefined age or event. These services were provided across a number of industries and segments on either a fee-per-service or success fee basis.The customer management systems, customer location processes, and treatment path analytics have evolved to effectively and efficiently manage large volumes of accounts to realise the maximum available collection opportunities. The success revolves around the ability to effectively determine the most appropriate collection treatment path and allocation of resources to produce a result in a timely manner.

Core Business Services - Human Capital, Industrial Commercial & Government• Rolling portfolio of approximately 500 fees• Chased debtors by phone, email and letter• Issued statements to clients• Discussed payment options with client senior management• Prioritised work to meet monthly individual and team targets• Undertook weekly meetings with managers to advise on aged debt• Created aged and high debt reports for Credit Manager & Financial Director• Escalated non-payment issues to senior managers in the business units• Assisted the Accounts Receivable team with allocation of payments• Organised refunds to clients by cheque / bacs when required

Adelaide, South Australia, Australia

Clerical Supervisor at the Westpac Mortgage Processing Centre

Associate Of The Institute Of Credit Management (Certificate 3 In Credit Management)

Prince2 Foundation & Practitioner, Project Management, Qualified

PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management. Used.

Advanced Diploma, Tourism