Alison Caldwell Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

Amplify empowers world's leading organizations to visualize success across initiatives, de-risk transformation efforts, and provide a single source of truth across teams and tools.

London, England, United Kingdom

• Providing expertise at Sales level and also through Discovery sessions when onboarding new customers.
• Providing consultancy in how to improve processes based on the analysis taken from the system using the concept of build, measure and learn.
• Revenue generation by providing both consultation and selling new features to clients.
• Key input on the requirements of new features and changes to the system.
• Provided training sessions and on site go live support to clients in the UK, France and Poland
• Held remote sessions during covid lockdown, to help users navigate a new way of working with limited resources.

London, England, United Kingdom

• Managed the move of all clients into Azure to ensure business is now serverless.
• Understanding import and export of data in txt, csv and xml format, via ftp, queues and API’s
• Lead a team for full implementation lifecycle from point of sale to go live
• Full Discovery/Workshop sessions to understand client requirements
• Create detailed project implementation plans with key milestones
• Assign tasks to internal and external teams and manage all risks, assumptions, issues & dependencies

London, United Kingdom

• Delivery of departmental KPI’s including timesheet recording
• Managing a service desk to deliver service excellence including responding to and resolving client queries and complaints within agreed SLAs
• Service Incident Management.
• Championing client requests
• Ongoing relationship management of clients to ensure they are extracting full functional value.
• Monthly Client Service Reviews to report on system uptime and service desk performance, and present new features for upsell

London, England, United Kingdom

• Rolling portfolio of approximately 500 Commercial and Individual clients
• Negotiate payment plans and monitor standing order payments
• Format monthly debtor reports and meet with Partners/Managers
• Maintain CRM data - obtain client email addresses / correct anomalies
• Manage Failed Transactions report and fix errors / liaise with IT support
• Assist with monthly Statement Run - formatting and convert the file to PDF

Adelaide, South Australia, Australia

• Rolling portfolio of approximately 500 customers
• Traced lost customers using public records
• Negotiated reduced settlements for current and aged credit card debt
• Obtained customers statement of financial position and set payment schedules based on their income / expenditure
• Recommended accounts for field calls and litigation where necessary
• Development Team Member – collated and prepared staff manuals. Performed quality assurance checks and supervised new employeesOne of Collection House’s core strengths is managing late stage volume collections where.

• Core Business Services - Human Capital, Industrial Commercial & Government
• Rolling portfolio of approximately 500 fees
• Chased debtors by phone, email and letter
• Issued statements to clients
• Discussed payment options with client senior management
• Prioritised work to meet monthly individual and team targets

Adelaide, South Australia, Australia

Clerical Supervisor at the Westpac Mortgage Processing Centre

Associate Of The Institute Of Credit Management (Certificate 3 In Credit Management)

Prince2 Foundation & Practitioner, Project Management, Qualified

PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective project management. Used.

Advanced Diploma, Tourism