Alissa Mccarthy Email & Phone Number

Bozeman, Montana, US

• Develop and execute projects/strategies/programs designed to more effectively manage and grow the Originations Implementation business.
• Develop and refine business strategy, including tracking and improving the delivery of client benefit
• Initiate innovative ideas and activities in support of short and long-term business objectives
• Build and maintain relationships inside and outside the organization to ensure strong collaboration, raise the profile of the business and its key projects, and capitalize on emerging opportunities
• Lead internal and external client interviews to understand complex business issues, size and scope of projects, and create viable, profitable implementation proposals
• Provide implementation project oversight and guidance

Bozeman, Montana, US

• Led client engagements, across the lifecycle, to evaluate the existing internal and external environment, analyze opportunities, and recommend improvements that result in more efficient and profitable operations.
• Appy deep knowledge of the consumer and small business lending space in the United States, Europe, and across the Asia-Pacific region
• Identify and prioritize business functions in support of short and long-term business objectives
• Design solutions that enable decisions, automate business processes, and integrate enterprise-enabling technologies
• Provide operational assessment, project management, and key business user support for major software implementations
• Assess employees, processes, technology, external factors, performance management and organizational structure to develop strategies for profitability, risk management, and operational efficiency

London, GB

• Led a team of 120+ with responsibility for new account processing, application and data verification, fraud investigations, credit line changes, credit bureau disputes, and account servicing.
• Launched a 24 x 7 account servicing call center
• Optimized QA and regulatory controls
• Administered HR process including selection, recruitment, training, development, and employee relations; increased staff retention by 15%
• Led RFP process for a new data entry vendor and oversaw selection and implementation
• Supported organizational re-engineering; restructuring business unit to optimize resources and provide excellent customer care

London, GB

• Created a quality assurance department responsible for review of credit operations, enhancement services, retail banking, debt management, and information technology.
• Developed evaluation processes, tracking, statistical sampling methodologies, and reporting
• Primary point of contact for internal, and external auditors and regulators
• Built consensus with areas under review to garner buy-in for quality measures
• Created quality-based incentive programs
• Responsible for upgrading the external audit rating from serious risk to lowest risk

London, GB

• Led the selection and implementation to in-source the application processing system.
• Oversaw the generation of the RFP, respondent review, and selection process.
• Managed the implementation of selected software including initial process engineering, code development and unit testing, system integration and user-acceptance testing, and system go-live
• Designed a change control process to secure consensus on priorities and overall agreement on system direction.
• Developed a code migration process, including unit and regression testing
• Successfully completed the initial implementation project within the $5MM budget and in 6 months, compressing the original 12-month project timeline

Master'S Degree, Industrial And Organizational Psychology

Bs, Management