Alissa Mccarthy Email & Phone Number

Bozeman, Montana, Us

Develop and execute projects/strategies/programs designed to more effectively manage and grow the Originations Implementation business.• Develop and refine business strategy, including tracking and improving the delivery of client benefit• Initiate innovative ideas and activities in support of short and long-term business objectives• Build and maintain relationships inside and outside the organization to ensure strong collaboration, raise the profile of the business and its key projects, and capitalize on emerging opportunities• Lead internal and external client interviews to understand complex business issues, size and scope of projects, and create viable, profitable implementation proposals• Provide implementation project oversight and guidance• Identify and resolve issues critical to the clients' strategic and operational success

Bozeman, Montana, Us

Led client engagements, across the lifecycle, to evaluate the existing internal and external environment, analyze opportunities, and recommend improvements that result in more efficient and profitable operations. • Appy deep knowledge of the consumer and small business lending space in the United States, Europe, and across the Asia-Pacific region• Identify and prioritize business functions in support of short and long-term business objectives• Design solutions that enable decisions, automate business processes, and integrate enterprise-enabling technologies • Provide operational assessment, project management, and key business user support for major software implementations• Assess employees, processes, technology, external factors, performance management and organizational structure to develop strategies for profitability, risk management, and operational efficiency• Managed all aspects of client engagements to maximize quality, profitability, and customer care

London, Gb

Led a team of 120+ with responsibility for new account processing, application and data verification, fraud investigations, credit line changes, credit bureau disputes, and account servicing. • Launched a 24 x 7 account servicing call center• Optimized QA and regulatory controls • Administered HR process including selection, recruitment, training, development, and employee relations; increased staff retention by 15%• Led RFP process for a new data entry vendor and oversaw selection and implementation • Supported organizational re-engineering; restructuring business unit to optimize resources and provide excellent customer care

London, Gb

Created a quality assurance department responsible for review of credit operations, enhancement services, retail banking, debt management, and information technology. • Developed evaluation processes, tracking, statistical sampling methodologies, and reporting• Primary point of contact for internal, and external auditors and regulators• Built consensus with areas under review to garner buy-in for quality measures• Created quality-based incentive programs• Responsible for upgrading the external audit rating from serious risk to lowest risk

London, Gb

Led the selection and implementation to in-source the application processing system.• Oversaw the generation of the RFP, respondent review, and selection process. • Managed the implementation of selected software including initial process engineering, code development and unit testing, system integration and user-acceptance testing, and system go-live• Designed a change control process to secure consensus on priorities and overall agreement on system direction. • Developed a code migration process, including unit and regression testing• Successfully completed the initial implementation project within the $5MM budget and in 6 months, compressing the original 12-month project timeline • Managed the integration of the system with the internet facilitating real-time credit decisioning

Master'S Degree, Industrial And Organizational Psychology

Bs, Management