-Conduct clinical interviews-Provide individual counseling services-Promptly complete associated documentation-Provide excellent customer service to clients-Collaborate with colleagues and administration staff promptly and respectfully-Market/promote oneself-Contribute to Employer’s and its affiliates learning resources (i.e., podcast, online content, socialmedia)

-Provided mental health services to groups with psychiatric and substance use disorders using evidence-based treatment interventions and modalities-Worked as part of a multidisciplinary team of healthcare professionals-Provided accurate and consistent documentation of client care/response using EPIC electronic medical record-Worked with professionalism and respect with all clients, families, colleagues, supervisors, and visitors of HopeWay

-Provided professional mental health services such as individual psychotherapy, assessment, and consultation-Accurately documented and maintained client records, including evaluation and/or consultation reports-Complied with all applicable laws, rules, and regulations governing the confidentiality of patient information and the individual rights of clients-Provided services consistent with the ethical rules and standards applicable to the social work profession

•Managed clinical caseload of ongoing individual psychotherapy clients using Acceptance and Commitment Therapy (ACT), psychodynamic therapy, Cognitive Processing Therapy (CPT) and Cognitive Behavioral Therapy (CBT) modalities •Oversaw department Care Coordination to help clients and family members navigate both the Duke system and the larger mental health system through effective and compassionate triage•Conducted psychosocial and diagnostic intake evaluations assessments utilizing evidence-based assessment measures•Formulated and implemented comprehensive treatment plans utilizing appropriate clinical social work treatments and interventions, including brief and long-term individual therapy•Participated in weekly multidisciplinary consultation/didactic teams focused on the following areas: trauma treatment, multicultural concerns, and clinical triage processes•Completed initial assessment and triage via phone in order to ensure access to care for Duke patients, staff/faculty, students, and community members•Arranged and coordinated referrals to appropriate community agencies and programs, as clinically indicated•Fostered relationships with providers throughout the department and agencies/providers in the community in order to effectively manage the triage and referral process• Remained informed on the latest research regarding ways to increase access to mental health care and utilize critical thinking to help innovate access to mental health care within Duke and the Durham community•Documented visit notes in EPIC electronic medical record system with 100% on-time closure rate and received 100% scores on compliance reviews

-Advocated for inclusive, accessible, and supportive academic practices that served the needs of all students of every background as an official representative of the student body -Disseminated weekly study tips and educational resources to the student body throughout the academic terms -Served as a liaison between the Student Organization and the Associate Dean of Academic Affairs concerning issues regarding educational resources on and off campus as well as barriers preventing students from achieving optimal academic success

-Provided short-term individual grief counseling for a caseload of ~10 clients in order to facilitate a safe and healing grief process for those who are adjusting to a loss due to death -Co-facilitated 8-week loss specific bereavement support groups for ~5-8 clients to affirm grief as a healthy and normal process -Conducted outreach condolence calls to those who lost loved ones on Duke Hospice and performed bereavement assessments, grief psycho-education, empathetic listening, and timely documentation-Completed over 870 internship hours

-Maintained a caseload of 4-5 patients by conducting psycho-social assessments, therapy sessions, discharge planning, and health-record notes for each patient -Led a Social Work therapy group 1-2 times a week for all patients on the unit -Represented the unit's Social Work discipline on an interdisciplinary team consisting of attending physicians, medical residents, recreational therapists, and nursing staff -Completed over 785 internship hours

-Recommended nightly specials to customers and enhanced sales by 10%-Trained new employees on proper service procedure and company culture-Enhanced ability to multitask by working in a fast-paced environment while providing friendly and attentive service-Managed guest relation issues such as complaints, recommendations, and accommodation requests with professionalism and amicability

-Promoted from Clinic Intern to Assistant Clinic Coordinator and facilitated training and oversight of 10 interns-Actively participated and conducted interviews for the intern hiring process-Compiled the clinic's first annual report

-Assisted with the daily running and upkeep of the clinic by maintaining the front desk, making appointments, communicating with clients and service providers, answering phone calls, overseeing e-mails, and opening/closing the clinic-Participated in a weekly practicum with graduate students and a Marriage and Family Therapy supervisor to discuss cases and observe sessions-Served as the Social Media Manager in updating the website and Facebook page-Oversaw clinic Wait List and maintained service-wait times-Worked 11+ hours/week in Spring 2016-Promoted to Senior Intern 5 months after starting internship-Worked 22-25 hours/week in Summer 2016-Promoted to Assistant Clinic Coordinator 7 months after starting internship

-Answered phone calls and conducted phone intakes while maintaining confidentiality-Filed paperwork, made copies, sent faxes and maintained an organized and clean office space-Assisted with support group preparations

-Balanced and kept track of all chapter expenses with a $281,895.00 budget-Maintained confidentiality of members' financial situations-Worked with various chapter leaders in planning and budgeting chapter events-Nominated for the Patricia Jackson Linderman Outstanding Treasurer national award-Elected onto Chapter's disciplinary Standards Board

-Accounted for a cabin of six to eight girls (aged 13) and developed positive relationships with campers in order to be a good role model, mentor, and friend-Utilized organizational skills and enthusiasm to lead off-campus trips and instruct camp activities such as riflery, rock climbing, boating, and zip lining-Implemented new ideas into each activity to engage campers' interests while prioritizing safety

-Completed various office tasks such as copying forms, organizing receipts, answering phone calls, and maintained a clean and appealing office space-Greeted clients warmly and assisted new clients in completing paperwork-Updated the Volunteer Guide to clarify responsibilities and maintain relevance

-Re-certified in July 2013-Supervised outdoor and indoor pools with 25+ patrons-Provided first aid care when needed