Allan Fernandes Email & Phone Number

Ukraine

• Process incoming orders from international VIP customers via online chat, phone, and email.
• Support and manage revenue-driven campaigns and customer feedback initiatives.
• Utilize tools such as Google Suite, JIRA, and Element to enhance operations.
• Provide expert consulting on technical and financial product aspects.
• Escalate complex technical and financial issues while gathering feedback for resolution.
• Report identified issues and user suggestions to relevant teams for product improvement.

Ukraine

• Serve as the primary point of contact for customer experience, success, and journey.
• Provide prompt and accurate support through various communication channels.
• Leverage tools such as Google Suite, JIRA, and Element for efficient operations.
• Identify and address customer pain points in collaboration with cross-functional teams.
• Work closely with product teams to propose enhancements that drive customer satisfaction.
• Build strong customer relationships and influence decision-making processes.✓ Main results:1. Top #1 Business Relationship Specialist in an international team.

Vila Velha, Espírito Santo, Brasil

• Utilize SAP Quality Manager and CRM tools to measure quality and customer satisfaction.
• Manage service queues across phone, chat, WhatsApp, and email channels.
• Oversee B2B and B2C client portfolios, employing negotiation techniques to enhance service.
• Monitor and manage performance metrics, engagement, and customer satisfaction.
• Build strong customer relationships and influence decision-making processes.Main results:1. About 90% positive feedback from customers in my portfolio.2. Named employee of the month 3 consecutive months with 4 months.

Vila Velha, Espírito Santo, Brasil

Espírito Santo, Brasil

• Provide customer service through a multichannel platform.
• Manage strategic portfolios for medium to large B2B companies.
• Open and escalate requests and incidents to appropriate teams.
• Support and manage SaaS, e-commerce, and marketplace client relationships.
• Monitor and coordinate customer-impacting issues with internal departments.
• Utilize tools such as Zendesk, Slack, and Google Sheets for efficient operations.Main results:1. In the short time I have been with the company, I have maintained the quality assurance of services above 80% with.

Espírito Santo, Brasil

Attended all the demands of the TIGRE company: Tubos e Conexões, provided direct service to customers, answering questions, solving any mishap via remote channels; Email, Social Networks, Tigre Garra platform and Links. He also assisted and provided administrative services for the clients of this renowned company.

Espírito Santo, Brasil

• Interaction with ‘Bradesco Seguro’ call centers and other insurance companies;
• Promotion of response if the necessary actions within the established deadlines and standards;
• Controlled costs by allocating the company's financial resources by researching better prices;
• Realization of service and B2B dealings with large companies such as; Bradesco and Porto Seguro;
• Collection of market information to be used in strategic business decisions.Main results:1. Promoted twice in two years with the company, moving from “seller” to “customer prospecting” and finally to the “supply of.

Vila Velha E Região, Brasil

• Answered calls about questions from sales and billing systems;
• Elaboration of improvement proposals based on customer feedback;
• Monitoring and analysis of the delivery performance of the clients of my portfolio;
• Assist customers via chat, phone and ticket to solve doubts and / or problems about the applications of‘Checklist Fácil’;
• Monitoring customer satisfaction, managing the order book;Main results:1. I started my career at Samsung as a promoter in RJ and in one year I was promoted to Analyst and transferred to ES.2. I was selected to be.

Rio De Janeiro, Rio De Janeiro, Brasil