•Integral member of the founding team, instrumental in driving the company's success in sales, customer service, and administration.•Built and led a high-performing team of 30 cold callers, resulting in the generation of high-quality appointments.•Designed and implemented back-end administrative systems and CRM, ensuring exceptional customer success.•Fostered collaboration and synergy by establishing efficient communication systems across the organization.•Achieved remarkable sales growth, taking the company from $0 to $200k per month in revenue.

•Led and managed a team of customer service representatives, ensuring exceptional service and satisfaction.•Developed and implemented customer service strategies, policies and procedures to optimize customer experience.•Oversaw customer escalations and resolved complex issues, maintaining a high level of professionalism and ensuring timely resolution.•Collaborated with cross-functional teams including sales, marketing and operations to align customer service initiatives with overall business objectives.

•Instrumental founding member, contributing significantly to the early success of the company.•Personally conducted and managed a volume of 200 daily cold calls, driving substantial sales growth and expanding the customer base.•Provided comprehensive training and mentorship to sales representatives, fostering a high-performance sales culture and achieving consistent results.•Implemented innovative administrative systems that significantly enhanced company-wide efficiency, productivity, and profitability.

•Developed a comprehensive training program for new sales associates.•Met with reps weekly to review performance, progress, and goals.•Motivated the sales team with monetary and intrinsic tactics.

•Completed 300 daily cold calls.•Managed and nurtured all leads from outbound telephone marketing.•Contributed to the acquisition of over $750,000 in new business.

•Earned management trust by serving as key holder, responsibly opening and closing shop. •Implemented social media marketing strategies resulting in 15% growth of customer base. •Targeted both offline and online consumers by designing a comprehensive marketing strategy.