Alli Menninger Email & Phone Number

Chicago, Illinois, United States

• Spearheaded the establishment of a new Global Operations Training team, driving initiatives to enhance operational efficiency and employee development in alignment with strategic objectives.
• Manage training campaign implementations, optimizing team metrics to ensure timely delivery and continuous performance improvement.
• Collaborate cross-functionally to identify training needs, fostering a culture of continuous learning and development.
• Lead a global team, providing guidance to drive excellence in training delivery and content quality.
• Utilize data analysis to evaluate training program effectiveness, making data-driven decisions to enhance learning outcomes and employee engagement.
• Implement best practices to streamline training processes, resulting in operational efficiency gains.

Chicago, Illinois, United States

• Spearheaded the establishment and serve as co-chair of the Mental Health Support ERG, driving initiatives to foster a supportive environment for employees' mental well-being.
• Develop and implement diverse programming initiatives aimed at promoting mental health awareness and resilience within the organization.
• Identify and secure reputable speakers, leveraging strong networking skills to engage experts in mental health topics relevant to the workforce.
• Moderate speaking engagements and facilitate interactive discussions, ensuring sessions are informative, engaging, and supportive.
• Provide strategic direction and leadership to a dedicated programming committee, overseeing the planning and execution of ERG initiatives aimed at enhancing employee well-being and resource accessibility.

Chicago, IL

• Manage a team of seven direct reports that documents, trains, and supports our internally-built procurement software.
• Project managed the integration of 29 Zendesk instances into one for better collaboration across departments and faster turn around time for requesters.
• Project managed the implementation & training of new software of over 500 employees across the business, working with different departments and regions to create training curriculum, schedule, and resources to ensure a.
• Collaborate with teams across the business to identify inefficiencies in operations processes and provide and implement solutions.
• Co-chair of Mental Health Support Without Stigma (MHSWS), an Employee Resource Group that focuses on creating a safe space for employees to learn about and discuss mental health.Note: InnerWorkings (INWK) was purchased.

Chicago, IL

• Manage a team of three direct reports that document, train, and support our internally build procurement software.
• Identify inefficiencies in operations processes and provide and implement solutions.
• Serve as the escalation point of contact for operations focused inquiries from internal teams in need of new operational processes.

Chicago, IL

• Head of the training department in the Chicago HQ for software with 1 direct report, developing account specific curriculum for new hires
• Lead full international software implementation for Ireland and UK offices, conducing the training and overseeing change management by sitting on site for several weeks while transition took place.
• Worked with development team and created Jira tickets to customize software for account needs, used Confluence to collaborate across teams for data sharing
• Created future state process maps in Visio on how their workflow will translate to new software

Chicago, IL

• Designed curriculum for training employees on new internally build procurement software and conducted live training for specific accounts on the software
• Conducted due diligence interviews with each account, ensuring the software was setup for the accounts' needs before implementation took place, created action logs and performed weekly meetings to ensure transition was.
• Ran reports in SQL server and Zendesk to determine account follow up and health checks
• Tested the software after code releases and created Jira tickets for issues discovered

Greater Chicago Area

• Responsible for post-sales support of Local Business Advertisers by managing a book of business with a focus on revenue retention and growth, while providing excellent client support. Pursued upgrade opportunities by.
• Made initial contact with new clients to onboard them to the Yelp advertising program and walk them through how to use tools in Yelp for Business Owner's Account.
• Advised clients on content creation including photography and ways to drive conversion through their listing.
• Proactively managed advertising clients to ensure a great experience with Yelp using Salesforce to log interactions and schedule communications.
• Reported value to clients by analyzing data, leads, views and identifying key metrics to show worth and ROI on all campaigns.
• Selected for internal Leadership Development Program, which consisted of management training courses and presentations over an 8 week period

Chicago, IL

• Pitched corporate ticket service, Vivid Seats for Business, to potential high-value clients through outbound calling based on previous purchases.
• Maintained and developed corporate relationships by sending quotes through phone and email, and processed high value orders and events, such as suites and travel packages for companies.
• Worked with development team on improvement and development of internally created and used CRM software.
• Traveled for on site services to deliver tickets to clients for major events.

Chicago, IL

• Traveled for on site services to deliver tickets to clients for major events.
• Trained and supervised agents on the corporate ticket service, Vivid Seats for Business.

Chicago, IL

• Promoted twice within 4 months of hire.
• Sold tickets to sports events, concerts, and theatre across the country.
• Pitched corporate ticket service, Vivid Seats for Business, to potential clients through outbound calling, and trained and supervised agents on the service.
• Worked with current corporate clients by sending quotes and maintaining relationships through phone and email, and sold and processed high value orders such as Super Bowl, Master's Golf, and World Cup Soccer.
• Supervised shifts and advised other sales agents on the call center floor.

Chicago, IL

• Promoted twice within 4 months of hire.
• Pitched corporate ticket service, Vivid Seats for Business, to potential clients through outbound calling.
• Worked with current corporate clients by sending quotes and maintaining relationships through phone and email.
• Supervised shifts and advise other sales agents on the call center floor.
• Sold and processed high value orders such as Super Bowl, Master's Golf, and World Cup Soccer.
• Sold tickets to sports events, concerts, and theatre across the country.

Chicago, IL

• Sold half price tickets and promoted shows within in the League of Chicago Theatres, which includes over 200 theatres in the Chicagoland area.

Mount Pleasant, MI

• Created Facebook and Twitter account for film publicity and used social media such as Instagram to promote film
• Ran and updated accounts, took pictures and created events
• Planned and implemented premiere event for film by coordinating with local movie theatre and booking the event room, printing and designing the programs, and publicizing the event on social media

Mount Pleasant, MI

• Taught two lab sections of BCA222: Basic Audio Production each semester.

Chicago, IL

• Traveled to promotional events across the Chicagoland area, and set up and took down A/V equipment.
• Played games with listeners and set the tone for event by hyping up crowd and giving away prizes.

Bloomington/Normal, Illinois Area

• Talked on air independently while loading commercials and promotions from traffic department
• Provided voice as talent for commercials produced at the station
• Helped set up and take down equipment and appeared at remote broadcasts

Normal, IL

• Head of planning and implementing Family Day for the School of Communication
• Managed and delegated duties for event
• Promoted COM Week and Family Day
• Helped plan and implement Communication Week at Illinois State University
• Helped plan and implement School of Communication Alumni Reception in Chicago

Normal, IL

• Management Council and Board of Directors member
• Communicated with WZND alumni and area radio professionals and professional organizations
• Created and ran Twitter account for station
• Planned and implemented IBA-U at Bone Student Center and events for station
• Organized awards by using Microsoft Excel spreadsheets
• Operated control board, emergency procedures and talk on the air independently

Bachelor Of Arts (Ba), Mass Media; Theatre

Master Of Arts (Ma), Broadcast And Cinematic Arts

Study Abroad Program