Allison Brooks Email & Phone Number

Baton Rouge, Louisiana, United States

• Maintains online case records in accordance with corporate standards ensures all case documentation is legible, accurate and complete paper and digital files• Trained employees in company and regulatory compliance • Review contracts and agreements to make sure they follow company policy and guidelines• Help design, develop and fine tune procedures used by the staff• Create training systems for staff to evaluations, feedback, support and manage program deliverables and outcomes for executive board members• Workload includes interviews for hiring staff, training and onboarding, mentorship for junior roles and uphold standards in best practices, policies and procedures• Provide case guidance and assessment as needed to case managers.• Participate in workshops, seminars, education programs and other events for growth and development

Atlanta, Ga

• Held responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives.• Applies corresponding fee schedules; calculates and allocates billings/cancellations based on fee schedules and contractual agreements; clearly explains financial concepts and fee calculations to customers in layperson terms.• Evaluate RFP's including Identification and redlining of proper terms and conditions, creating contract letters for customer response.• Achieves objectives for financial management, auditing and quality assurance by implementing and recommending efficiencies that can be realized, prepares and completes action plans.

Atlanta Georgia

• Ensuring that all staff (Examiners, Clerical Markers and Invigilators) are informed of all areas in the Administrators’ Manual and any other communication from IELTS Test Partners • Recruiting, training and managing Examiners, Clerical Markers and Invigilators, on an on-going basis• Dealing with candidate inquires and with any candidate complaints• Registering candidates and processing candidate applications• Pre-test planning and test day administration• Monthly reporting to IELTS International and on request• Security, ordering and return of test materials• Keeping accurate records of all IELTS material and IELTS staff performance• Marketing IELTS locally as outlined and approved by the ELS Director of IELTS Testing

Washington D.C. Metro Area

* Consultant with World Bank Staff members and embassies in reference to worldwide missions and travels for a variety of projects. * Manage a high volume of documentation from vaccinations, passports, UN documents and multiple country immigration laws. * Network with Consulates and Ambassadors. * Built confidence through communication and establishing relationships with people from various backgrounds and nationalities.

Greater New Orleans Area

* Developed travel agency’s engagement communication plans that ensured alignment with company’s objectives, strategies and deliverables that increased agency awareness introduced new tools and programs while aligning with initiatives.* Managed, produced and presented educational content to internal teams and externally to Travel Agents.* Aligned campaigns with sales initiatives, new product launch and / or policy changes; held responsible for the efficient and effective execution of online campaigns.* Integrated co-operative advertising funding into campaigns to maximize value and exposure for suppliers.* Drove engagement tracking / trending and reporting needs; utilize trends to determine strategy to improve effectiveness and ROI.* Established budgets, managed and tracked spending on a monthly basis.