Completed training incorporating project collaboration, applying agile principles, and creating IT solutions. Gained experience completing manual product release requests in Oracle as well as learning about SQL and SCM.

-Determine food stamp benefit eligibility for clients.-Screen, interview, and process applicants for benefits.-Provide customer support while looking into clients benefit inquiries.-Perform clerical duties for the lobby per request.

Responsibilities: *Act as the subject matter expert and owner of operations service management,escalation, incident command and service assurance. * Assuring defined service quality metrics are met and the processes, tools and information are available to be effective and efficient.*Lead Incident Command to address immediate service issues, at the enterprise level, quickly and effectively.

Tasks:: *Maintained and monitored the stock of toner for Hewlett Packard network printers.*Assigned, forwarded, and documented incoming troubleshooting tickets using the company's ticketing system.*Assisted with ticket requests based on computer equipment pickup, selected software installations, new hire equipment requests, and computer equipment delivery.*Conducted a performance test and set-up for selected Hewlett Packard network printers for new floors.*Performed computer imaging for new hire laptops.*Used virus scanning to catch and remove suspected malware or viruses.Tools Used:: *Microsoft Outlook: Used to receive updates on current troubleshooting issues/changes in user based applications and equipment. This application is also used to receive updates on toner supply.*Microsoft Communicator: Used as a Instant message communication tool to reach out to users throughout the company. The Microsoft Live Meeting feature of this tool is also used to remote in to user's machines to troubleshoot applications.*SDE (Service Desk Express): Company-based ticketing system used to receive, assist and document troubleshooting tickets.*Malware Bytes Anti Malware, McAfee Antivirus, and Microsoft Security Essentials: Used to remove malware and viruses from users computers. Platform Experience:: *Dell desktop/laptops*Lenovo laptops*ThinClient laptopsApplication Troubleshooting:: *Microsoft Meeting Planner*Microsoft Outlook Software Installations:: *Brother Printer Drivers*Adobe Flash Player*Adobe Shockwave PlayerProjects::*Corporate Service Center Department Training Manual: I edited the department manual to become more user friendly and informative for new staff members.*Going Green Logo Designs: I created and submitted logo designs for the company's Going Green campaign.