- Communicate with patients and respond promptly to inquiries, perform demographic and insurance verifications- Process patient paperwork and verify insurance eligibility and coverage/calculate cost estimates- Assist in hiring process by reviewing applicant resumes, providing feedback to hiring team, and scheduling interviews

- Supervised team of 14 direct reports and coached them in performance management and correction opportunities - Reviewed resumes and managed interview process for top candidates- Coordinated the onboarding process and supervised the training of 10 new receptionists - Scheduled, organized, and led meetings with directors and upper-level management- Checked patient charts to ensure all demographic and insurance information was accounted for and current

- Optimized patient satisfaction and provider time by scheduling, rescheduling, and verifying appointments- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA- Verified insurance information for all new patients and monitored existing patients’ insurance for potential changes- Collaborated with management to update operations manual policies- Fostered employee engagement and moral by planning special events and programs

- Welcomed patients and visitors, in person or on the telephone, and answered requests and questions- File patient records and maintain patient accounts by obtaining, recording, and updating personal and financial information- Maximized provider efficiency by scheduling appointments- Coordinated care for emergency situations