• Managed leasing office operations by delivering top-notch customer service to residence and perspective residents. • Utilizing problem solving and decision-making skills to address questions, resolve issues and concerns, and ensure the smooth operation of the front office• Sole leasing agent for 210 units across two different properties• Created advertising plans to promote the available listings• Initiated client conversations by following leads and setting up appointments• Brought occupancy up from 82% to 95% within the first month on the property• Proficient in Excel, Outlook, and Dropbox• Created lease contracts, offer letters for future residents and renewals for current residents• Managed all the social media platforms including Apartments.com, GoogleMyBusiness, Facebook, and Instagram

- Updated tenant’s lease information in AirTable- Executed monthly marketing campaigns converting renters into buyers- Executed lease renewal communications- Organized and maintained client information through Docusign- Created the social media plan for the back half of 2019- Proficient in QuickBooks entering rent payments, create invoices, printing and organizingexpenses for each property and operated the payroll- Proficient in prospecting potential clients, listing properties, and vetting applicants- Determines property conditions after the tenant vacates

• Managed the day-to-day operational schedule of a multi-regional property owner. • Organized meetings between the property owner and potential investors.• Handled the payroll to contractors and laborers. • Leveraged online social media platforms to increase each property’s online presence. • Called prospective tenants and showed them the available listings. • Managed routine office work including faxing, photocopying, and following up with clients through email and other various social media websites.