Allison Tinius Email & Phone Number

Nashville, Tn, Us

Cambridge, Massachusetts, Us

Manages programs that allow HubSpot to excel in their customer first strategies across the company:Collects, analyzes and synthesizes thousands of product and process requests quarterly, impacting millions in MRR, through the management of a streamlined, end-to-end closed loop feedback process between Product and Customer-facing teams.Drove a 190% improvement in submission rate for feature requests through the creation and launch of cross functional programming, enablement, and improved processes.Established quarterly and annual KPIs to closed loop feedback program in order to spur accountability and increase customer satisfaction. Saw 100%+ improvements MoM in KPI's upon launching targeted improvements and tracking KPI's.Works with analysts, PM's, and UX researchers to help craft customer first presentations for C-suite including data analysis, research synthesis, and customer panels.

Cambridge, Massachusetts, Us

Led the launch of HubSpot's first Voice of the Prospect Program, utilizing data from 10 prospect touch points and sources to gain insights into over tens of thousands of sales deals on a quarterly basis. Project managed and hosted Annual Product Reviews for C-suite, pulling from 15+ data sources, research projects, and feedback channels to provide a comprehensive understanding of complex topics impacting prospects.Facilitated 10 quarterly town halls with front-line team members to provide a qualitative overlay to quantitative prospect data, allowing for a more holistic understanding of customer needs.Led the implementation of text analytics tooling, from procurement and contracting to implementation and taxonomy creation, resulting in more targeted NPS and feature request insights and saving approximately 60 hours of staff time quarterly.Led a cross-functional team across Sales Ops, Analysts, and Enablement to improve closed lost deal reasons, leading to increased data quality and improved customer experience.

San Francisco, California, Us

Responsible for the design and ongoing management of multiple programs housed under VoC. Built VoC up from a small-scale GTM assistance program to a comprehensive customer insights and feedback program:Responsible for the creation and execution of Eventbrite's first NPS Program, successfully sending 800k+ NPS emails annuallyReported on high level customer insights across NPS, CX contacts, managed account data, and help center feedback.Assisted product strategy with iterating on the GTM process based on feedback and dataRegularly assist P&E teams with designing roadmaps, launching product, and communicating launch information internally including enablement for internal teamsCreated touch points for our company to interact with customers such as phone shadowing, call libraries, etc.Managed the Bug Triage team who handled bug reports from customers and triaged them for engineering.

San Francisco, California, Us

Worked as a liaison between the Product, Engineering, and Product Marketing teams and Customer Support for new product launches. As new features were released, I used data, feedback, and product knowledge to ensure a smooth, customer-centric launch. Additionally, I was responsible for training and updating the Customer Experience team on all launches.

San Francisco, California, Us

Responsible for leading customers through the use of Eventbrite’s event planning software via phone, chat, and email services. Served as a Product Liaison between the P&E and Customer Service Teams through Product Feedback Meetings and team trainings. Additionally, I was chosen as a Pricing Specialist for our global fee launch and assisted in the opening of the new office in Cork, Ireland.

As an educator with New Hope Haiti Mission, I was responsible for teaching middle school students. Additionally, I assisted with New Hope Haiti Mission's orphanage as needed.

Worked closely with MNPS, grantees, and community leaders to design and operate programs for refugee students and their families. -Managed a team of employees, along with multiple interns and volunteers.- Developed trauma-informed, project-based programs for hundreds of refugee students grades K-12-Designed and presented workshops for educators, volunteers, families, and staff-Assisted in successfully writing, managing, and creating data systems for state and federal grants.

As an On-Air Personality and Programming assistant I ran the mid-day shift for the radio station. This meant working with sales clients to write copy for and produce commercials, choosing songs, and planning shifts. I was also tasked with organizing, marketing, and executing community events such as concerts and fundraisers.