Allison Tinius Email & Phone Number

Cambridge, Massachusetts, US

Manages programs that allow HubSpot to excel in their customer first strategies across the company:Collects, analyzes and synthesizes thousands of product and process requests quarterly, impacting millions in MRR, through the management of a streamlined, end-to-end closed loop feedback process between Product and Customer-facing teams.Drove a 190%.

Cambridge, Massachusetts, US

Led the launch of HubSpot's first Voice of the Prospect Program, utilizing data from 10 prospect touch points and sources to gain insights into over tens of thousands of sales deals on a quarterly basis. Project managed and hosted Annual Product Reviews for C-suite, pulling from 15+ data sources, research projects, and feedback channels to provide a.

San Francisco, California, US

Responsible for the design and ongoing management of multiple programs housed under VoC. Built VoC up from a small-scale GTM assistance program to a comprehensive customer insights and feedback program:Responsible for the creation and execution of Eventbrite's first NPS Program, successfully sending 800k+ NPS emails annuallyReported on high level customer.

San Francisco, California, US

Worked as a liaison between the Product, Engineering, and Product Marketing teams and Customer Support for new product launches. As new features were released, I used data, feedback, and product knowledge to ensure a smooth, customer-centric launch. Additionally, I was responsible for training and updating the Customer Experience team on all launches.

San Francisco, California, US

Responsible for leading customers through the use of Eventbrite’s event planning software via phone, chat, and email services. Served as a Product Liaison between the P&E and Customer Service Teams through Product Feedback Meetings and team trainings. Additionally, I was chosen as a Pricing Specialist for our global fee launch and assisted in the opening.

As an educator with New Hope Haiti Mission, I was responsible for teaching middle school students. Additionally, I assisted with New Hope Haiti Mission's orphanage as needed.

Worked closely with MNPS, grantees, and community leaders to design and operate programs for refugee students and their families. -Managed a team of employees, along with multiple interns and volunteers.- Developed trauma-informed, project-based programs for hundreds of refugee students grades K-12-Designed and presented workshops for educators.

As an On-Air Personality and Programming assistant I ran the mid-day shift for the radio station. This meant working with sales clients to write copy for and produce commercials, choosing songs, and planning shifts. I was also tasked with organizing, marketing, and executing community events such as concerts and fundraisers.