Allison Vandenberg Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Team Lead: Oversee the Patient Experience Team by training new employees, reviewing performance, conducting weekly check-in's with team members, and handling escalations.Product Development/Design: Working with the Senior Management Team, Patient Experience Team and Engineering Team on product design projects based on user research insights.Patient Experience: Establishing data analytic practices, performing user research, utilizing research insights to make product design recommendations, ensuring accessible and visual design, as well as quality assurance before deployment.Patient Engagement: Creating and delivering initiatives to engage patients in the platform such as a monthly newsletter and regular blog posts.

Toronto, Ontario, Ca

Patient Support: Providing timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. Provider Success: Ensuring that PocketHealth is making an impact for Providers and their patients by maintaining regular lines of communication, monitoring success metrics, and identifying areas for improvement.Product Vision: Using the feedback gathered from patients and providers and working alongside Management and Engineering teams to shape the future of the PocketHealth platform.Patient Engagement: Creating meaningful content by contributing blog posts and feature announcements to PocketHealth News, as well as creating the monthly patient newsletter.Patient Experience: Performing user research, product design, ensuring accessible design, visual design, data analytics and quality assurance.

Toronto, On, Ca

Managed areas of patient experience including data collection, surveying, communication, appointment scheduling, and filing medical documentsImplemented new partner relations for New Patient gift packagesEngaged and educated patients in medical and allied health services

Toronto, On, Ca

Managed portfolio of 500+ familiesEngaged stakeholders to streamline Me to We Experiences through phone and emailArticulated extensive knowledge of WE Charity development projectsInput and managed data in SalesForce creating comprehensive reports

Toronto, On, Ca

Met sales targets set for Fall Tour 2016Created high end shopping experiences for honored guests Tracked and maintained inventory pre/post show and during show time

Toronto, Ontario, Ca

The Campus Organizations Assistant assists with the ongoing development and daily operations of the Ulife Office. The Ulife Office is a space designed to provide support and guidance to campus club and organization leaders. This position also provides front line support by answering questions, emails and requests from student leaders, administrative support (mail delivery, updating signage, creating documents, social media) to the Office of Student Life and plays a role in some event planning (networking events, building meetings for 21 Sussex, planning annual ULead conference). The Campus Organizations Assistant helps to develop a sense of community in the 21 Sussex Clubhouse by liaising with club leaders and helping to connect clubs to each other. The Campus Organizations Assistant was called upon to help with facilitating some workshops (i.e. Fundraising and Community Engagement) alongside the Student Life Officer, Campus Organizations.

Toronto, On, Ca

User Experience Design (Certificate)

Minimba

Product Management

Honours Bachelor Of Science, Biological Anthropology And Cognitive Psychology