Clients include::: A multibillion dollar management consulting services firm:: A State of Texas agency:: A meal delivery e-commerce company:: An IT infrastructure professional services firm

• Delivered key IT solutions and strategic consulting to Fortune 500 and government clients.• Developed strategic IT roadmaps, facilitated strategy workshops, applied critical business analysis, and project managed projects affecting up to 20K employees related to the following::: Business Intelligence:: Knowledge Management:: Information Management:: Content Management:: Corporate Treasury:: MarComm:: IT Infrastructure• Wrote winning proposals, SOWs, and RFP responses. • Conducted competitive analysis of various application lifecycle management (ALM) platforms for a private equity firm, and provided product assessments and investment recommendations that strongly influenced the firm's decision regarding investment in an ALM company.• Served as client-side project manager and analyst on a year-long treasury management system (TMS) selection and implementation for a real estate investment firm, and assisted client with migration of company accounting and treasury data, including data from Oracle's JD Edwards EnterpriseOne and Yardi. • Ensured successful audits of cybersecurity regulatory compliance with California's healthcare exchange (Covered California) for a private software development firm by assessing current cybersecurity protection, defining gaps, and developing policies and procedures that ensured secure collection and storage of personally identifiable information (PII).• Served as project manager and analyst on a Knowledge Management Strategy engagement with a large performance marketing agency (1500+ employees). Conducted Interviews of ~ 50 managers and execs, facilitated onsite strategy workshops, and built an execution roadmap for improving knowledge sharing across practice areas and geographies that included governance implementation, process improvement, and additional technology implementation and optimization.• Managed brand development and marketing materials development and execution (including social media).

• Led training, documentation, and support for two enterprise software products.• Served in a product manager capacity: o Created and maintained competitive analyses o Continually monitored the market for emerging players o Drove changes to the UI to optimize usability• Provided marketing and sales teams with support for products and partner communities.• Developed self-service training and support materials by collaborating with functional teams (engineering, marketing, sales), eliminating the need for additional headcount.• Built an Online Community Manager (OCM) training offering for customers as an avenue for increased revenue.• Conducted sales team education sessions to brief them on the product roadmap and competitive intelligence.

• Led the development of a Request for Offer (RFO) that will lead to procurement of managed telecommunications services for the Texas Agency Network (TEX-AN) Next Generation offering. As a direct result of this RFO, yearly revenue for DIR is projected to be in excess of $80M.• Directed team of 8 subject matter experts and technical writers in the gathering of technical and legal data to write the RFO, which will greatly leverage DIR’s negotiating ability and purchasing power with suppliers.

Led the intellectual property development of a Collaborative Services offering. Directed 5 analysts in the gathering of technical data, QA, and publishing of 1000+ article knowledge base used by internal and external technical support teams. Presented the advantages of intellectual property materials to partners, influencing adoption and increasing revenue generated from support materials ($3.5M).