Allison Cohen Email & Phone Number

San Diego, California, United States

San Diego, California

As a Customer Renewals Specialist, I managed customer relationships and ensured a smooth renewal process for insulin pump purchases. I worked closely with clients to provide outstanding customer service and proactively address their needs.High-Volume Customer Interaction: Managed over 50 customer calls per day, consistently delivering high-quality service in a fast-paced environment.Standardized Communication: Collaborated with cross-functional teams to develop standardized templates, improving communication consistency across all touchpoints.Client Relationship Management: Built strong rapport with clients, providing a comfortable environment to address their concerns and ensure satisfaction with the renewal process.Product Qualification: Assisted customers in qualifying for new insulin pumps, guiding them through the process with clear communication and support.

San Diego, California, United States

During my time at SDSU, I gained hands-on experience in UX design, developing user-centered designs for mobile and web platforms. I focused on creating intuitive, seamless user flows through user research and iterative prototyping. https://uxfol.io/AllicohenUser Research & Testing: Conducted user interviews and usability testing, gathering valuable insights to inform design decisions and improve overall user experience.Prototyping & Wireframing: Created high-fidelity prototypes and wireframes using Figma, translating user needs into functional, interactive designs for both web and mobile applications.Design Implementation: Collaborated with developers to implement designs, ensuring seamless integration between the design and final product.Iterative Design Process: Applied agile methodologies to iterate on designs based on user feedback, refining solutions to meet user needs and business goals.

User Experience Design

Bachelor’S Degree

Education record