Allison Cooper Email & Phone Number

Empowers organizations with business planning intelligence and decision support to understand the demand for services, the unique abilities of and challenges to the organization to meet those needs, and the best paths forward for to effectively serve the community.

Norfolk, Virginia Area

Co-partnered to build a women-owned consulting practice specializing in healthcare competitive strategy, acting as both a strategic advisor to clients and also as Chief Financial Officer of the firm. I supported clients through:Strategic Planning• Growth plans for clients across the country including multi-hospital systems, academic medical centers, public hospitals, children’s hospitals, faith-based providers, reproductive health providers, and physician groupsAnalytic Storytelling• Community health needs assessments and community benefits reports• Geographic- and service-based assessments inclusive of market, financial and competitive trends• Industry and best practice research and reporting• Development of dashboards and measurement and evaluation tools to guide implementation plans and identify needed course correctionsProgram Development• Service line planning for all major service lines incorporating inpatient, outpatient and telehealth • Implementation plans inclusive of resource and budget requirements, communication schedules, onboarding, and performance analysis• New facility planning including identification of ideal geographic location, service portfolio offerings, and collaboration with marketing departments to position and differentiate in the marketPatient Experience• Consumer journey mapping to understand patient needs, the patient experience and identification of opportunities to build patient preference and loyaltySystems Development• Departmental organizational assessments including structure, staffing, skills and resource requirements • Creating systems for, and teaching the discipline of, business planning to service line leadershipChange Management• Contingency planning including forecasts and analytical models for clients facing fluctuating payer mix, changing legal and regulatory landscapes, and consolidating competitor environments

Norfolk, Virginia Area

Provided counsel to clients on engagements including strategic planning for public and private hospitals, development of governance and operating agreements between hospitals and physician groups, and service line business plans.

Washington D.C. Metro Area

Provided consulting expertise on client engagements such as strategic planning for hospitals, financial feasibility and benchmarking studies of physician group performance, best practice studies in physician recruitment and retention, governance and leadership, and community benefit analyses to measure hospital contributions to safety-net care.

Greater Boston Area

Managed enterprise growth initiatives such as service line planning, physician referral network development, pro forma assessments for new ambulatory facilities, as well as development of “new business incubator” system for standard evaluation of potential business opportunities for the health system.

Greater Boston Area

Supported quality and operations improvement initiatives for the hospital and outpatient clinics including clinical pathway design, electronic medical record enhancements via development of decision support tools, and patient flow analyses to identify and remedy length of stay and capacity obstacles.

Mph, Health Services & Management

Ba, Political Science, Art History