Allixandra Reeves Email & Phone Number

At Milestone Systems, I was the Salesforce Super User and Business Analyst for the Americas region. I worked closely with the APAC and EMEA regions to globally align on processes within our Salesforce instance. A large part of my role was communicating with key stakeholders regarding feature or change requests, gathering the business need for the request, and communicating the need to the other regions and developers. Once we were aligned globally, I created user stories and submit it to the developers to be prioritized. We worked in an Agile project management methodology.Once a solution had been identified, I actively participated in QA and UAT to ensure that the solution met the business requirements as defined in the stakeholder meeting. Once the solution passed UAT and was released from the latest sprint, I translated the latest release notes for our end users globally to ensure they fully understood the new changes and processes. I was also actively involved in new integration projects for our Salesforce instance where I became a point of contact for questions, concerns, training and change requests. My involvement consisted of requirement gathering, familiarizing myself with the functionality of the tool, meeting with affected department stakeholders, submitting user stories for change requests and ongoing support of end users. For larger changes to the ways of working, I would hold training sessions for end users who were interested in seeing the new processes in action. These trainings gave the end users a chance to ask clarifying questions and request additional support if needed. I also supported end users in a number of ways: troubleshooted end user issues (general functionality, log in issues, email-to-Salesforce issues, validation errors), created reports and dashboards to help monitor global KPIs, facilitated conversations with stakeholders on potential out of the box solutions to everyday pain points and data audits and clean up.

I was the head Salesforce System Administrator at DaBella of over 600 end users. I took on the role of Project Coordinator and lead point of contact of Dabella's transition from their old server-based CRM system to Salesforce CRM. My first task was to gather system requirements from department heads and key stakeholders in the company and translate those requirements into the system. In addition to managing end user permissions and profiles, I also created and managed departmental reports and dashboards to assist with: departmental data auditing, showcasing sale statistics for individual sales reps as well as sales teams, project lifecycle and timeline, and showcasing individual branch sales progress as well as region sales progress. I drove discussions and implementations of various system integrations such as Quickbooks, Marlimar, Five9, and HOVER. In addition to this, I also constantly researched and discussed with department heads/key stakeholders any feature imitations they experienced with the current integrations and sought out future replacements for a product that would better fit their needs as the company grew. Before these integrations were pushed to end users, I performed unit testing to ensure that the product was working as intended. I have implemented system automations using Workflow Rules and Process Builder as well as created and regularly managed complex formula fields and validation rules to assist in maintaining data quality and departmental processes. Finally, I created effective system training materials and resources for end users as well as held group training sessions of the system when needed.

Beaverton, Oregon

I assisted in the company-wide transition of the previous CRM to Salesforce CRM. When I first arrived, I discovered that many end users were reluctant of the change to Salesforce due to a lack of understanding Salesforce's capabilities and functionality. I held Salesforce CRM training sessions to help accelerate user adoption of the new system and answer any questions/concerns the end users may have had.In addition to the Salesforce CRM training sessions, I also authored Salesforce 'How To' training materials that outline basic Salesforce functionality and navigation. My training materials are used company-wide for all current employees and new hires. In order to adequately prepare our end users for this major transition, I implemented and configured Salesforce's myTrailhead training platform for the org. After implementing myTrailhead, I wrote training for supervisors which detailed how to create content in the training platform along with how to add/remove content from a release and how to understand and fix errors they may encounter along the way.

Portland, Oregon Area

I was a Salesforce administrator for 250 end users. The first project I worked on at Boyd was to design, configure, and implement a global enterprise quote system for the org. I came to Boyd with no prior Salesforce experience and had to get myself caught up quickly as my team only consisted of one other person. Along with my regular Salesforce administrator duties, I also assisted in validating and correcting global sales Opportunity wins. While doing this, I began to notice that current processes that were in place were prone to user error which resulted in inaccurate data. Seeing this, I streamlined Boyd's Opportunity processes which resulted in better data quality and faster throughput times.Throughout my time at Boyd, I frequently answered emails/phone calls from end users who were experiencing technical issues with Salesforce. I would troubleshoot the issues and educate the end user to prevent further issues in the future. While troubleshooting end user issues, I noticed that a majority of the reported issues were due to the the end users lack of understanding of not only Salesforce functionality but Boyd company processes as well. In order to alleviate this, I built a Boyd training application, along with custom objects, within our Salesforce org to help educate our end users.

Hillsboro, Or

I worked with the External Risk Management group to analyze and streamline cyber risk assessment information on over 1,000 different suppliers. When I first arrived at Intel, I was presented with years-worth of incomplete and inaccurate supplier data. I cleaned up this data and ensured accuracy so InfoSec could manage supplier risk more efficiently.On more than one occasion, I encountered conflicting project requirements. In response to this, I drove meetings to align on the end state of the project.

Bachelor Of Science - Bs, Information Systems

Computer Science