Allison Brown Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia, United States

• Selected to the 2017 Virginia Military Child Education Convening to shape and develop policy for the Virginia Department of Education • Selected for U.S. Senator Tim Kaine's Military Families Roundtable, which informed U.S. Senate Armed Services Committee on various issues affecting military families• Senior Spouse Mentor to the USAF ACC Commanders' Spouses Course at Langley AFB• Advisor to Officer Spouses Club Board at Langley AFB• Co-founder of newly combined Enlisted & Officer Spouses Club at Langley AFB• Recognized community leader and activist, advocating for military and special needs families

Various Locations

• Instructed software support courses for 11 years to engineers at Nortel in Richardson, Texas • Taught English for a year to Korean children & teachers in multiple South Korean schools • Educated over 400 Korean professionals on Western business practices at the Samsungheadquarters in Seoul, South Korea • Taught religious education for several years to 3rd and 5th grade students in Dallas, Texas andLangley AFB, Virginia

Richardson, Tx

• Facilitated the resolution of all customer cases from the Asia Pacific Region, in addition to theNorth American and European regions when needed • Analyzed technical detail to ensure that a clearly defined problem and relevant supportinginformation had been collected for each new case • Trained field support personnel and assisted them in gathering and understanding data critical tothe resolution of a case • Created workflow to ensure teammates, field support personnel, and other teams within myorganization handled cases in a well-defined manner to establish prioritization and solutiontimelines • Reviewed and approved code in patch inspections with peers • Conducted multiple weekly conference calls with field support personnel to provide updates andanswer technical questions for critical or customer sensitive issues • Team Lead for four years, mentoring fellow team members • Served as department manager in my manager’s absence on multiple occasions

Singapore And Seoul, South Korea

• Contracted for internal and external resources and tools for the implementation of a GSM DCS1800 Network in Seoul for HanWha • Directed site survey and job specification activity • Initiated orders for equipment and coordinated shipments• Sought out local contractors and initiated local purchase items• Escalated implementation issues and tracked each to resolution • Held weekly program reviews with the customer and Nortel on implementation issues andcontract deliverables

Richardson, Tx

• Responsible for developing, testing, and maintaining software patch solutions for GSM fieldissues for both emergency and non-emergency situations• Served as the support prime for customers in countries such as Tunisia, Australia, Saudi Arabia,Ireland, and India• Responsible for conducting conference calls and for ensuring that software problems wereresolved in a timely fashion with quality solutions• Instructed technical courses in addition to mentoring and training peers within the company,specifically on the technical aspects of the product• Carried the 24-hour prime and backup pagers, which involved responding quickly to a crisissituation and conducting a follow-up investigation to determine the root cause