Senior Customer Care Manager
CurrentAccountabilitiesLeading a team of 144 members for managing after sale service of customer relation issue of after sale All over India.Managing R&D Lab of valve regulated lead acid batteriesHandled major clients including BSNL,GTL, INDUS, VIOM, IDEA, HAL, BHEL, DRDO, NAL, IIT, NIT, ISRO and Railways workshops all over India.Efficiently supervised all junior level managers.Major products handled include all types of Valve Regulated Lead Acid Batteries including Tubular Gel, Absorptive Glass Met and Hybrid Batteries.Launched successfully new products of Hybrid Battery in all above said customer up to their expectations.Managed HAL,BSNL,INDUS,IDEA,VIOM, all Railways Workshops/Top level Managers to end users/from introductory stage to a successful stage