Alok Desai Email & Phone Number

Greater Seattle Area

Led DevOps and QA teams in the digital transformation of Brooks' storefront experience.* Drove operational implementation of storefront replatform, reducing tech debt by over 80%, improving response metrics, and enabling enhanced analytics, personalization, and monetization* Transformed incident response from multiple business days to acknowledge, to meeting incidents with an MTTA of >4 minutes and average MTTR under 8 hours (1 business day)* Directed build/deploy… Show more Led DevOps and QA teams in the digital transformation of Brooks' storefront experience.* Drove operational implementation of storefront replatform, reducing tech debt by over 80%, improving response metrics, and enabling enhanced analytics, personalization, and monetization* Transformed incident response from multiple business days to acknowledge, to meeting incidents with an MTTA of >4 minutes and average MTTR under 8 hours (1 business day)* Directed build/deploy transition from local and manual server jobs to cloud-based CI integration, virtually eliminating merge conflicts and abandoned builds* Oversaw rework of test automation suite, moving from individual UAT tests to flexible / scalable DOM framework (Selenium / Webdriver IO) which also provided production regression facility and increased deploy confidence* Created concordance between ticket and knowledge base (Jira/Confluence/ServiceNow) which accelerated defect resolutions and provided visibility into continuing conditions for business stakeholders* Mentored teams of engineers in the DevOps, QA, and Technical Project Management space, leading half my team to company-approved promotions in responsibility and oversight* Introduced development security tooling with software composition analysis, SAST, developer training on OWASP top 10 via well-received gameified exercises. Cultivated an excellent, partnered, and non-adversarial relationship between security and development teams* Identified and delivered greater metric analysis of DevOps, development, build, QA, and deploy metrics; used data for driven decisions to further improve company's technological position* While at Brooks, the digital storefront improved by over 200% in sales; response and first time to load decreased by 35%; Brooks had its first $1M day; Brooks had six record-breaking single-day sales past $1M; Brooks had its first $1B rolling year Show less

Greater Seattle Area

Test and project manager for Interloc Solutions’ mobile application division.* Managed development of mobile framework applications for use with IBM Maximo from requirements to deployment, which reduced client customization efforts from 6 months to 1 month and consolidated common feature sets into turnkey solutions.* Developed user stories, technical documentation, test plans, and test cases for internal and client mobile projects.* Introduced Agile processes to studio… Show more Test and project manager for Interloc Solutions’ mobile application division.* Managed development of mobile framework applications for use with IBM Maximo from requirements to deployment, which reduced client customization efforts from 6 months to 1 month and consolidated common feature sets into turnkey solutions.* Developed user stories, technical documentation, test plans, and test cases for internal and client mobile projects.* Introduced Agile processes to studio development efforts and designed workflows for task tracking from acceptance to implementation. * Tested mobile solutions and SQL-based server features of Mobile Informer, Interloc’s proprietary Maximo mobile communication platform.* Administrated Redmine-based project management solution and created customizations to improve task efficiency and effort tracking. Show less

Greater Seattle Area

Team leader for major feature development on Nordstrom’s customer-facing website.* Directed departmental adoption of the WorkFront project management solution; developed current best practices for deliverable workflow; designed standards for cross-team communication still in use by multiple partners.* Designed internal QA issue management solution and database to replace outdated Excel-based tracking system.* Coordinated with campaign producers and technology partners to… Show more Team leader for major feature development on Nordstrom’s customer-facing website.* Directed departmental adoption of the WorkFront project management solution; developed current best practices for deliverable workflow; designed standards for cross-team communication still in use by multiple partners.* Designed internal QA issue management solution and database to replace outdated Excel-based tracking system.* Coordinated with campaign producers and technology partners to optimize feature requests and deliver efficient verification processes. * Wrote test cases and technical documentation for multiple project initiatives.* Regressed and reviewed front-end solutions in C#, JavaScript, CSS, and HTML. Show less

Greater Seattle Area

Lead developer of the award-winning Scene It? line of DVD board games; also responsible for tools creation and game / puzzle design.* Delivered over 50 titles for the Scene It? brand, frequently up to 25% ahead of schedule and under budget.* Redesigned development best practices to reduce process errors and wasteful re-rendering, improving deliverable on-times by 60%.* Maintained and upgraded internal VB/SQL-based project management solution.* Developed tools for… Show more Lead developer of the award-winning Scene It? line of DVD board games; also responsible for tools creation and game / puzzle design.* Delivered over 50 titles for the Scene It? brand, frequently up to 25% ahead of schedule and under budget.* Redesigned development best practices to reduce process errors and wasteful re-rendering, improving deliverable on-times by 60%.* Maintained and upgraded internal VB/SQL-based project management solution.* Developed tools for asset visualization and delivery, enabling studio teams to deploy end-user updates with speed and accuracy.* Optimized DVD authoring automation, reducing alpha development time by 45%. Show less

Greater Seattle Area

Executed test cases for a range of DVD game software.* Developed efficient asset management systems to aid project managers in organizing thousands of iterated components.* Designed and implemented issue tracking solution to replace outdated email- and Excel-based reporting.* Trained junior employees in testing methodologies.

Redmond, Wa

Performed black-box testing on AAA console games.* Coordinated large-scale bug database for teams of over 60 testers; responsible for accurate final issue reporting to 1st- and 2nd-party developers in multiple countries.* Managed test teams during inaugural wireless testing for the Nintendo DS.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

High School Diploma

Activities and Societies: Class President, 1992 - 1996 (freshman through senior years) Student Council President, 1994 - 1996 Editorial.