Alonso Espeleta Email & Phone Number

San José, Costa Rica

Link building specialist for Search Engine Optimization on several sites within the Sports betting Industry. Focused on outreach and other off page SEO strategies to reach important positioning of specific marketing keywords. Website analysis and prospecting using different SEO tools like SEMrush, Majestic, Ahrefs, Moz, PitchBox, ScrapeBox, Google Search Console, etc.

Costa Rica

Customer Service Associate for the North American market, Heavy Bulky and Home Services Department. Providing direct assistance to customers via phone contact, chat and emails.

HBS Escalations Supervisor, providing guidance and assistance to front-line Customer Service Associates, and attending direct customer escalations.

Development and implementation of Strategic Online Marketing Plans for local start- ups of different business profiles: Tour Operator, Doctor’s Office, Interior Design and Landscaping company, local Musical Band, etc. Strategic plans focused on Social Media Optimization, Content Marketing and Analytics.

San José, Costa Rica

Planning, development and implementation of personalized travel itineraries and experiences in Costa Rica, from Wholesale International Travel Agencies and Direct Customers. Daily email and phone communication with clients from North America and Europe, providing quotes and insights based on specific client criteria, for individual travelers and large groups of diverse travel profiles (naturalists, students, luxury travel, adventure, families, couples, etc.) Responsible for managing important company accounts, and achieving monthly Sales forecasts. Development of visual digital itineraries focused on key selling points, assisting wholesalers in Marketing and Communication efforts for specific travel programs.

Cobano, Puntarenas, Costa Rica

Responsible for Management and daily tasks of Restaurant specialized in Costa Rican and International Cuisine. From Management to Financial reviews, Operations, Logistics, Inventory and Customer Service. Strategic Online Marketing Planning via Social Media Content.

Cobano, Puntarenas, Costa Rica

Local Tour Operator specialized in day tours and multi-day packages along the Nicoya Peninsula. Focused on personalized vacation itineraries, and tailored made activities. Sales, Management and Marketing Specialist focused on gaining and maintaining healthy relationships with clients and travel agencies. Worked in the field as a Naturalist Tour Guide for tourists from North, Latin America and Europe.

Heredia, Costa Rica

Tour Desk Agent at Hotel Bougainvillea in Heredia, selling day tours and excursions for hotel guests. Handling Reservations, Payments, Documentation, Operations and Customer Service. After one year started working in the Agency as an International Sales Executive for Wholesale Agencies and Direct customers.

Master'S Degree, Marketing Y Comunicación Digital

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Gestion De Turismo Ecológico

Business Adm