Adam Lopez Email & Phone Number

Boston, Ma, Us

Facilitating that all things are run smoothly at state sponsored Covid-19 Testing Sites.- Responsible for maintaining appropriate staffing levels for respective volumes of test patrons each day. Manage anywhere from 9-13 people daily- In charge of keeping all facets of test site running smoothly; flow of traffic, appropriate safety precautions, accurate data- Accountable for patient and test data. Everyday, I ensure that all equipment we use is accounted for- Set up and take down test sites daily, ensure we begin and end on time, and proactively gather more or less materials for the coming days based on volume patterns- Trained on all positions of test site; data entry, covid tester, traffic flow management, registration. Can jump in where necessary and train new employees on proper technique and procedure- Safely transport test specimens and data to lab at the end of each day

Boston, Massachusetts, United States

Responsible for facilitation of mass vaccination clinic at Reggie Lewis Athletic Center. Currently vaccinating 1800+ guests per day. At peak, we did 2600+ daily. - Responsible for maintaining appropriate staffing levels for respective volumes of vaccine guests each day. Manage 4 direct reports and responsible for 70-80 people daily- In charge of keeping all facets of vaccination clinic running smoothly; flow of traffic, appropriate safety precautions and protocols in coordination with the state of MA, accurate data, guest experience, payroll, medical SOP's, escalations, and integration of any new procedures deemed by state medical directors or Ops directors- Accountable for guest vaccine data and equipment used by our location- Ensure we begin and end on time- Trained on all positions in vaccine site except for clinical work as I am not clinical. Can jump in where necessary and train new employees on proper technique and procedure

A Hybrid role that allows me to be on the front lines for both Customer Service and Operations.-Strong trouble-shooting and communication skills-Taught new practices/procedures to both internal and external users-Presented online demos to users-Spanish bilingual communication ability -On boarded new small businesses to our platform regularly -Basic knowledge of how to follow online audit trail-Interact daily with both our general contractor customers and our truck fleet customers via phone and email and keep detailed notes on our interactions within company CRM system-Comfortable with navigating and utilizing HubSpot among their service and marketing platform-SOP documentation, creation, and implementation-Self Motivated and Self Sufficient as role is remote-Strong trouble-shooting and communication skills

Quincy, Massachusetts

Responsible for ensuring clientele happiness in the Charter & Membership Division of Magellan Jets-Developing relationships with Fixed Based Operators(FBO's) on a regular basis -Make outbound calls and emails to source availability for jets specific to client request-Review flight contracts in detail to ensure accuracy-Negotiation with FBO's to help Sales team win bookings and maximize GP-Collaborate with Sales to source perfect aircraft and perfect route for clientele-Collect all information and place in CRM system for accuracy at all stages-Maintain data log throughout entire sourcing to booking process. Ensuring communication and all details are clear among different departments-Leverage relationships to ensure best aircraft for clientele has been purchased at value to both participating parties (company & client)-Serve as first line of defense in scouring through safety policies to ensure we're only using highest quality/safest service providers for clientele-Process contracts and become knowledgeable in aviation contract language

Milford, Massachusetts

Responsible for mining through leads and bringing clientele into the showroom.-Make 30-40 outbound calls per day-Touch 40-60 leads via email or text daily-Weekly average of 16 new customers brought in-Develop new relationships, build rapport, and give knowledge to clients looking to purchase a new vehicle-Prospect through current clientele for new business-Maintain all interactions within CRM system while using multiple data bases to confirm information for prospective customers -Maintain average level of contact per prospective customer -Recognized by customers for phone etiquette and professionalism while in beginning stages of purchase

Milford, Massachusetts

In charge of creating a comfortable, welcoming, and enjoyable experience for all customers. I provided calm and well educated advice on vehicle selection and features per customers needs. Ultimately leading up to a transparent numbers presentation and working with the customer to achieve their desired goals. - Sold six cars in first three weeks- File paperwork to ensure accuracy and validity-Consistently training and working on sales approach-Management of fluid vehicle delivery for customer-Rapport building and use of customer relationship management software-Data management -Product presentation- Customer follow up to ensure happiness

North Smithfield, Rhode Island

Held a role within the supply chain department where I maintained and managed all of the internal purchasing for the firm. -Prepared Requests for Quotes (RFQ’s); solicited bids and quotes, reviewed and negotiated purchase contracts for commitments. -Built relationships with new and current suppliers to achieve optimum value for the company. -Streamlined ordering process for all departments to purchase office supplies on their own more fluidly.-Renegotiated contract with outside cleaning vendor to save the company $5,400 dollars a year.-Regularly negotiated pricing for our purchases to obtain the best value product at the best price.-Handled Purchase Orders to support business needs while balancing costs, material availability, and inventory objectives. -Provided input to management regarding problems such as shortages, design changes, or price hikes.

- Served as frontline resource for a 40,000 square foot student center- Directed event creation and meeting services, with capacity from 20-70 participants- Received regular praise for innovative ideas & attention to detail.- Facilitated communication between students and academic/business professionals to further improve the student experience to explain why policies were put in place- Responsible for opening & closing the building

Provided exciting and inviting on-boarding experience for newly entering university students through an intensely filled two days.

Smithfield, Rhode Island

- Organized data for student services, record keeping of lost and found articles, as well as information for popular services offered - Kept consistent log of daily activities and procedures for upper management to have a visible eye on what was going on in or near our office- Delivered consistent phone etiquette to students, parents, and faculty- Demonstrated and was awarded for excellent customer service - Performed inventory checks and conducted cash/credit/point system transactions to ensure all balances were correct at the end of each month

-Acquired phone skills-Planned and executed the coordination of events-Became Microsoft Word, Publisher, Excel, and PowerPoint savvy-Minor Research-Community Outreach programs-Used basic Marketing techniques-Simple Record keeping and Data Entry

Redlands, Ca

Sold Kitchen Cutlery through personal recommendations by giving in home demonstrations.-Engaging Personality Traits Acquired-Sold over 9,000 dollars worth of product-Excellent Interpersonal skills improvement-Time Management-Had to schedule myself throughout the day-Attended weekly meetings

Redlands, Ca

Fast Food establishment which served both American and Mexican food, the first "Twin Kitchen." My position entailed care of the diner room, running on different the shifts the front cashier or the drive-thru, as well as making all of the drinks for orders. -In Charge of large sums of Money-Successfully Satisfied Customers-Made Milkshakes-Experience with both Old Style and Electronic Cash Registers-Took Orders Speedily (at times very large)-Waited and Bussed Tables-Worked in a Fast Paced Environment-Maintained a Clean Diner Area-Memory Skills increased

San Bernardino County, Ca

Family Construction Business that remodeled homes in various way across the San Bernardino County.-Demolition Work-Assisted in Framing Work-Basic Construction Skills Knowledge-Filed Documents/Data Entry/Payroll knowledge-Basic Quickbooks Procedures-Excel, Word, and PowerPoint Knowledgeable

Redlands, Ca

In Charge of Marketing and Advertising to Public in order to receive Audience for play production.-Managed a Team-Completed Press Releases-Created Presentation Boards-Created Playbill-Hung up numerous posters and advertised in many local businesses-Created Ticket Forms

Bachelor’S Degree, International Business, Global Supply Chain, Spanish

Activities and Societies: PSE, Student Arts & Speakers Series, International Business Association, Supply Chain Leaders Association.

Education record

Fall Semester Study Abroad from August 4th till November 28th