Amanda Reed Email & Phone Number

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Raleigh, North Carolina

• Manage all incentive processes for active and potential energy efficient projects while ensuring maximum return on investments through available utility funding• Manage hundreds of projects at any given time • Designed and developed proposal template for turnkey projects• Research constant fluctuations in program guidelines and requirements to keep the sales and sales support teams of 20, up-to-date ensuring the lowest return on investment possible to the customer• Assist with quotations, proposals and turnkey projects to develop energy efficient lighting solutions to our potential and current end users• Designed and developed databases of all applications filed to ensure progress is tracked accurately• Identify best target areas for incentives and prioritize roll-out projects to maximize the greatest energy savings opportunities for the customer

• Developed scope of work for all branches as per customer contracts• Designed and developed database to track all activity through project completion• Reported to upper management and customer through the project’s entirety to ensure all parties are abreast of current activity • Acted as customer’s liaison and handled all arising issues• Prepared and submitted customer quotes• Assisted accounts payable by coding all work and ensured all applicable discounts were taken• Managed reports and all service issues for assigned national retailers• Ensured completion of all service calls by communicating with Service Managers and expediting issues to Branch Managers when deemed necessary• Trained Customer Service Representatives as required

• Invoiced customers based on contract agreements• Ensured all materials were billed based on accurate price margins• Performed comparative analysis of all invoices versus their correlating job ticket• Input all pertinent customer information and other data into AS400 System• Assisted all branches with billing inquiries

• Input service calls daily via phone, email and fax into AS400 System based on extensive knowledge of customer contracts• Dispatched service calls to branches expediting emergency calls to appropriate personnel• Ensured completion of all service calls by communicating with Service Managers and expediting issues to Branch Manager when deemed necessary• Prepared reports as requested by management and customers