Andre F. Email and Phone Number
I have extensive experience in industries within the municipality of São José dos Campos, São Paulo, Brazil. I have worked in user support teams, data network implementation, and hardware maintenance in the ICT areas.I adhere to best practices, including ITIL, and comply with service level agreements (SLAs), consistently meeting company goals. I prioritize quality, speed, and efficiency in serving IT users.My experience includes:Multi-tier IT support specialist with extensive experience in third-tier supportExternal customer service involving travel to client sites to resolve IT-related issuesTroubleshooting network, Wi-Fi, desktop, laptop, printer, software, and hardware issuesNew technology evaluation and approval for corporate use to ensure high IT equipment availabilityI am skilled in setting up and deploying wired and Wi-Fi networks and have experience in root cause analysis (RCA) for IT-related problems.Currently, I am working on an internal project to update a medical records system using responsive AI at my current job.My professional skills include:IT Cloud and AI AnalystIT Support AnalystIT Network Analyst My Skills and ExperienceI possess the ability to work in various IT segments, demonstrating adaptability and a broad skillset. EducationTotal Undergraduate Semester Credits: 93.0GPA: 3.07Relevant US Standard Occupational Classification (SOC) Codes:15-1210: Computer and Information Analysts15-1230: Computer Support Specialists 15-1231: Computer Network Support Specialists 15-1232: Computer User Support Specialists15-1250: Software and Web Developers, Programmers, and Testers 15-1251: Computer Programmers 15-1252: Software Developers15-1299: Computer Occupations, All OtherFor Canadian Immigration Considerations:You can find your relevant National Occupational Classification (NOC) code using the following resource: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/express-entry/eligibility/find-national-occupation-code.html Potential NOC 2021 Codes (Canadian National Occupational Classification):Skill Level A (TEER 1): 21222 - Information Systems Analysts and ConsultantsSkill Level B (TEER 2):22222 - Information Systems Testing Technicians22220 - Computer Network and Web TechniciansCommitment to Continuous Learning:I am a highly motivated individual with a strong commitment to continuous learning, adaptation, and professional growth. This ensures I remain relevant and skilled in the ever-evolving IT field.
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Information Technology Support AnalystUrbam (Urbanizadora Municipal S.A.) Apr 2013 - PresentSão José Dos Campos E Região, BrasilI provide second and third-tier IT support, as well as install and update software and hardware for the Health Department of São José dos Campos, Brazil.My current professional occupation is Healthcare IT. I assist in defining computational solutions for process improvement, generating and updating the knowledge base to optimize the use of IT resources. I create images on new equipment using Acronis software.I participated in the implementation and approval of private cloud software for various healthcare applications, including self-service, mini-PC queue management, reception control, electronic patient records, biometrics, COVID vaccine management, blood collection for laboratory tests, x-ray test results, ticket management, printing management, and others.I work in a high-pressure environment as I serve healthcare professionals, such as doctors, nurses, and health technicians, who often rely on computer equipment to save lives.I perform hardware installation, maintenance, and replacement for devices like desktops, notebooks, tablets, and others. I contact suppliers to activate warranties for purchased equipment and verify specifications for new computer acquisitions for the Municipal Health Department.I provide face-to-face and remote IT support to high-priority VIP users, including directors, secretaries, and the mayor. I offer personal care at approximately sixty health units throughout the city, often requiring on-site support.I am capable of assembling network infrastructure, including racks, switches, and structured cabling. I provide IT support on weekends, holidays, after business hours, at night, and early morning (24/7), including personal attendance at Emergency Units to address IT problems promptly and accurately.15-1211.00 - Computer Systems Analysts15-1232.00 - Computer User Support Specialists15-1231.00 - Computer Network Support Specialists2171 - Information systems Analysts and Consultants
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It Support AnalystBidim Wavin Geossintéticos Sep 2009 - Apr 2012São José Dos Campos, São Paulo, BrazilI worked as an analyst responsible for the telecom and IT technology park at the São José dos Campos unit.Managed IT contracts and all aspects of information technology, making decisions aligned with company objectives.Monitored IT projects and updated the technology park. Actively participated in the hiring of an outsourced company to expand the data network, install new workstations, and approve certified network points.Installed security cameras and monitored them as needed at the request of unit directors.Provided IT and telecom support to all users within the unit, from manufacturing to the director.Maintained an online knowledge base and used Caciq software for ticket control.Manipulated objects and organizational units (OUs) in MS Active Directory for the insertion and exclusion of IT equipment in the domain.Reported to the general director of the unit and the IT director, participating in meetings that defined key metrics.Provided all services with attention and respect, regardless of the serviced area.Installed computers, network equipment (printers, routers, Wi-Fi antennas), structured rack cabling in the data center (CPD), physical backup hardware in the CPD, thermal printers in production, and various software.Created images using Ghost and Sisprep and utilized ERP SAP for specific activities.Updated and installed MS-Office, Windows, AutoCAD, and other software.Provided on-duty support on weekends and holidays to address manufacturing demands, as the unit operated 24/7.Responded to questions and resolved computer problems for clients in person, over the phone, or electronically.Performed network maintenance to ensure the internal network operated correctly with minimal disruption.15-1232 Computer User Support Specialists15-1231 Computer Network Support Specialists2171 information systems analysts and consultants -
Information Technology AnalystEmbraer Jan 2007 - Feb 2009São José Dos Campos, São Paulo, BrazilI assumed this role after successfully completing an internal selection process within the company.As a third-tier IT support specialist, I provided support to first- and second-tier teams (subcontractors) by resolving problems and updating the knowledge base. I actively participated in developing new configurations for the installation of laptops used by VIP users. Additionally, I performed maintenance on laptops and tablets and provided on-site or remote IT support to Embraer managers and directors.I was a member of the team that established new standards for the acquisition of desktops, laptops, and DTIC devices at Embraer. My responsibilities included evaluating and approving or rejecting devices based on specified quality standards. I also defined password policies for company computers and approved new IT and telecom hardware and software resources. Furthermore, I managed and configured Objects and Organizational Units (OUs) within the MS Active Directory.I was part of the team that oversaw the telephone technicians team, coordinated changes in telephone exchanges, and provided technical follow-up and maintenance of BTS telephone panels.During this project, four telephone exchanges were modernized, resulting in approximately 16,000 telephone points. We implemented the Avaya telephone system for VoIP, digital, and analog telephones. I opened and followed up on calls related to telephone trunk issues, working with three supplier companies and managing multiple telephone numbers.15-1211.00 - Computer Systems Analysts15-1232.00 - Computer User Support Specialists2171 Information systems analysts and consultants -
Assistant TechnicianEmbraer Apr 2005 - Dec 2006São José Dos Campos, São Paulo, BrasilWorked in configuration control, interfacing with 170/190 project partners to implement project changes as required by the client.This role necessitated the use of MS-Access, MS-Excel, FTP, and the manipulation and plotting of drawings in Catia on a graphics workstation.I updated production station controls and communicated them to production engineers for approval and continuity, collaborating with multidisciplinary teams across various manufacturing engineering sectors.Detail-oriented, I recognized the criticality of accurate project delivery to prevent production errors and financial losses. My meticulous work contributed to the company's significant financial success during this period.I transitioned from this role to an IT analyst position within Embraer's IT sector through an internal examination.
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Technical Intern TraineeEmbraer Apr 2004 - Mar 2005São José Dos Campos, São Paulo, BrasilI began my career as an intern while pursuing a technical course in Telecommunications at CEPHAS School in São José dos Campos.During this internship, I was part of a team responsible for receiving and managing project drawings from Embraer subcontractors. These companies provided drawings for the EMB170 and EMB190 aircraft, which were in their early stages of manufacturing.I received the drawings via FTP, updated the suppliers' control spreadsheet, verified drawing revisions on Catia workstations, and reported my findings to my supervisor.Upon the successful completion of my internship, I was offered a full-time position working five days a week.
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Computer AssistantAisys Automacao Industrial Apr 2002 - Aug 2003São José Dos Campos, São Paulo, BrazilProvide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.2281 Computer network technicians -
College Intern - Computer ProgrammerPpi-Multitask - Sistemas De Automação. Aug 2001 - Jan 2002São Paulo Area, BrazilDuring my time as a college intern programmer, I worked on a packing system for PPI-MultTask at their unit located within UNIVAP University in São José dos Campos, São Paulo, Brazil.The project was directly assigned by the company's headquarters in São Paulo, and I performed the work locally. I maintained regular communication with my team leader and participated in weekly one-day meetings at the headquarters to discuss improvements and corrections for the packing list and other systems I was involved in.The programming languages used for this project were Borland Delphi and the local database Firebird. -
College InternDynamic Solutions Dec 2000 - Apr 2001São José Dos Campos, São Paulo, BrazilAs an IT college intern at Dynamic Solutions, headquartered in Campinas, São Paulo, Brazil, I had the opportunity to work with the São José dos Campos team within Embraer.During my internship, I actively participated in managing the team's drawings and projects, as well as tracking the hours allocated to each project. This information was essential for the approval process of Embraer 170 and Embraer 190 aircraft.I utilized Dassault Catia software to manipulate drawings, which were subsequently integrated into Excel spreadsheets to provide the project manager with a comprehensive overview of the information.Upon completion of the internship, I departed from the company.27-1029 Designers, All Other -
User Support/ College InternAtento Apr 2000 - Jun 2000São José Dos Campos, São Paulo, BrazilI participated as an intern at the college.During my internship, I worked on Telefónica's dedicated telephone service program. This program required me to research a wide range of topics to assist users.When helping users, I would open a call with their data and continue providing service. We utilized local software and knowledge bases, as well as internet-connected resources, to conduct the necessary research and promptly provide the desired information to the waiting user.Upon completing the service, I would close the call in the system and proceed to the next incoming call.Unfortunately, the program was discontinued after two months due to the emergence of new technologies that offered more convenient solutions for users.Prior to this internship, I began my career as an intern in the Telecommunications technical course at CEPHAS school in São José dos Campos.During this internship, I was part of a team responsible for receiving and managing project drawings from Embraer subcontractors. These companies supplied projects for the EMB170 and EMB190 aircraft, which were in their initial manufacturing stages.I received the drawings via FTP, updated the suppliers' control spreadsheet, reviewed drawing revisions on Catia workstations, and reported my actions to my supervisor.This internship successfully led to my hiring as a part-time employee working five days a week. -
Warehouse AssistantResintec Manutenção De Aeronaves Oct 1999 - Mar 2000São José Dos Campos, São Paulo, BrasilInventory control and stock handling within Embraer.I worked on changing the building of a warehouse with more than 800,000 items, weighing, transporting and relocating aeronautical materials.
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Mechanical Adjuster / Apprenticeship Training InternEmbraer Aug 1994 - Dec 1997São José Dos Campos, São Paulo, BrasilI completed an internship in Industrial Mechanical Adjustment at SENAI-SP, where I was concurrently enrolled in the Mechanical Adjuster and Mechanical Rectifier programs. During this internship, I gained proficiency in operating a variety of industrial aluminum cutting tools, including milling machines, drills, sanders, lathes, screwdrivers, CNC milling machines, planers, flat grinders, and cylindrical grinders.In addition to machine tools, I also utilized manual tools such as vises, riveting machines, files, a precision measuring table, scribers, and others. I actively contributed to the tooling team responsible for manufacturing components used in the assembly of Embraer EMB120, ERJ145, and Ipanema aircraft.The internship totaled 1284 hours.2244 Aircraft instrument, electrical and avionics mechanics, technicians and inspectors (Intern)
Andre F. Education Details
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Faculdade De Tecnologia Thereza Porto MarquesCollege Degree -
Graduate Degree -
Senac-SpCollege Extension Course - Graduate Degree
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Cephas – Centro De Educação Profissional Hélio Augusto De SouzaAssociate Degrees Certificate - Technical Institute Diploma
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Mechanical Machining Certificate -
Mechanical Rectifier
Frequently Asked Questions about Andre F.
What company does Andre F. work for?
Andre F. works for Urbam (Urbanizadora Municipal S.a.)
What is Andre F.'s role at the current company?
Andre F.'s current role is IT Specialist - Healthcare IT.
What schools did Andre F. attend?
Andre F. attended Faculdade De Tecnologia Thereza Porto Marques, Fundação Armando Alvares Penteado, Senac-Sp, Cephas – Centro De Educação Profissional Hélio Augusto De Souza, Senai São Paulo, Senai São Paulo.
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