I have extensive experience in industries within the municipality of São José dos Campos, São Paulo, Brazil. I have worked in user support teams, data network implementation, and hardware maintenance in the ICT areas.I adhere to best practices, including ITIL, and comply with service level agreements (SLAs), consistently meeting company goals. I prioritize quality, speed, and efficiency in serving IT users.My experience includes:Multi-tier IT support specialist with extensive experience in third-tier supportExternal customer service involving travel to client sites to resolve IT-related issuesTroubleshooting network, Wi-Fi, desktop, laptop, printer, software, and hardware issuesNew technology evaluation and approval for corporate use to ensure high IT equipment availabilityI am skilled in setting up and deploying wired and Wi-Fi networks and have experience in root cause analysis (RCA) for IT-related problems.Currently, I am working on an internal project to update a medical records system using responsive AI at my current job.My professional skills include:IT Cloud and AI AnalystIT Support AnalystIT Network Analyst My Skills and ExperienceI possess the ability to work in various IT segments, demonstrating adaptability and a broad skillset. EducationTotal Undergraduate Semester Credits: 93.0GPA: 3.07Relevant US Standard Occupational Classification (SOC) Codes:15-1210: Computer and Information Analysts15-1230: Computer Support Specialists 15-1231: Computer Network Support Specialists 15-1232: Computer User Support Specialists15-1250: Software and Web Developers, Programmers, and Testers 15-1251: Computer Programmers 15-1252: Software Developers15-1299: Computer Occupations, All OtherFor Canadian Immigration Considerations:You can find your relevant National Occupational Classification (NOC) code using the following resource: https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/express-entry/eligibility/find-national-occupation-code.html Potential NOC 2021 Codes (Canadian National Occupational Classification):Skill Level A (TEER 1): 21222 - Information Systems Analysts and ConsultantsSkill Level B (TEER 2):22222 - Information Systems Testing Technicians22220 - Computer Network and Web TechniciansCommitment to Continuous Learning:I am a highly motivated individual with a strong commitment to continuous learning, adaptation, and professional growth. This ensures I remain relevant and skilled in the ever-evolving IT field.