Alexander Timofeev
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Alexander Timofeev Email & Phone Number

Technical Support Engineer | System Administrator @ Netwrix | 4+ years of experience | Technical Assistance | System Administration | Cybersecurity at Netwrix Corporation
Location: Berlin, Berlin, Germany 2 work roles 3 schools
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Role
Technical Support Engineer | System Administrator @ Netwrix | 4+ years of experience | Technical Assistance | System Administration | Cybersecurity
Location
Berlin, Berlin, Germany
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Alexander Timofeev is listed as Technical Support Engineer | System Administrator @ Netwrix | 4+ years of experience | Technical Assistance | System Administration | Cybersecurity at Netwrix Corporation, a company with 348 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Alexander Timofeev.

Alexander Timofeev previously worked as Technical Support Engineer L2 at Netwrix Corporation and Technical Support Engineer at Liontech. Alexander Timofeev holds Researcher, Physical Chemistry, 4.6/5.0 from Ural State University Named After A.M.Gorky.

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Netwrix Corporation

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About Alexander Timofeev

I am a dedicated IT specialist with great technical, analytical, and communication skills. Have over 4 years of proven experience in IT customer support, system administration, and troubleshooting software issues with high attention to detail. Responsible and committed to improvement processes specialist.Looking for job opportunities in the EU in System Administrator or DevOps position. Willing and ready to relocate.* I started my career in 2015. I worked as a service engineer in the service center in my city Yekaterinburg. I was fixing the household appliances using the solder rework station and developed my skills in micro-soldering, programming, reading electronic schematics, and developing analytical thinking. Initiated a launch of game console repairs which led to increasing the income.* In November 2020, I joined the customer support team at Liontech where I was in charge of customer support for Surface Mount Technology line equipment.* Currently, I've been working as a Technical Support Engineer at Netwrix since September 2022. I developed my skills in IT System Administration, Active Directory, Database, Network administration and cybersecurity principles.During my work and Netwrix, I passed several courses and achieved certificates in Udemy platform. Among them are: MSSQL Database Administration, Docker and Kubernetes practical guides, and Active Directory Administration.At this time I am taking a CompTIA Network+ certification course.Technologies: | Active Directory | LDAP | GPO | PKI | ADFS | ADCS | Windows Server | DNS | TCP/IP | SSL/TLS | Linux | macOS | MS SQL Server | PostgreSQL | MongoDB | Docker | Kubernetes | Prometheus | Grafana | Powershell | VMware vSphere | Hyper-V | NetApp | Git | SVN |Contact me! Email: alexander.tmfeev@gmail.com

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Alexander Timofeev's current company

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Netwrix Corporation
Netwrix Corporation
Technical Support Engineer | System Administrator @ Netwrix | 4+ years of experience | Technical Assistance | System Administration | Cybersecurity
irvine, california, united states
Website
Employees
348
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2 roles

Alexander Timofeev work experience

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Technical Support Engineer L2

Current

Frisco, Texas, United States

  • Provided technical support and implementation assistance of 6 cybersecurity software solutions to existing and evaluating customers worldwide.
  • Processed 20+ support tickets daily with 100% customer satisfaction using Salesforce.
  • Arranged remote troubleshooting sessions through MS Teams, Zoom, and Webex Meetings within strict SLA (2 - 48 hours) resulting in a 30% increase in ticket resolution efficiency.
  • Acted as system administrator in troubleshooting Active Directory, Windows Server, and Network issues of small and enterprise customers.
  • Built and customized Powershell and SQL scripts per customer requests to retrieve and manipulate the data.
  • Actively contributed to the product development based on the customer feedback. Initiated 25 enhancement requests for Netwrix solutions and part of them has been implemented.
Sep 2022 - Present

Technical Support Engineer

Liontech

St Petersburg, St Petersburg City, Russia

  • Provided pre-sales and post-sales technical customer support for Surface Mount Technology assembly line equipment.
  • Remotely assisted with software issues using AnyDesk and TeamViewer improving customer satisfaction by 25%.
  • Reduced onboarding time for new hires by 40% by developing and delivering technical training sessions.
  • Processed customer tickets through the OkDesk CRM system, email, and phone calls.
  • Established and maintained contacts with technical support engineers from equipment vendors.
  • Achieved the highest customer feedback rating within my department.
Nov 2020 - Aug 2022
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Colleagues at Netwrix Corporation

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3 education records

Alexander Timofeev education

FAQ

Frequently asked questions about Alexander Timofeev

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What company does Alexander Timofeev work for?

Alexander Timofeev works for Netwrix Corporation.

What is Alexander Timofeev's role at Netwrix Corporation?

Alexander Timofeev is listed as Technical Support Engineer | System Administrator @ Netwrix | 4+ years of experience | Technical Assistance | System Administration | Cybersecurity at Netwrix Corporation.

Where is Alexander Timofeev based?

Alexander Timofeev is based in Berlin, Berlin, Germany while working with Netwrix Corporation.

What companies has Alexander Timofeev worked for?

Alexander Timofeev has worked for Netwrix Corporation and Liontech.

Who are Alexander Timofeev's colleagues at Netwrix Corporation?

Alexander Timofeev's colleagues at Netwrix Corporation include Michael Chiglintsev, Tatiana (Tania) Severina, Fahad Azeem, Clayton Taylor, and Alex Boswell.

How can I contact Alexander Timofeev?

You can use AeroLeads to view verified contact signals for Alexander Timofeev at Netwrix Corporation, including work email, phone, and LinkedIn data when available.

What schools did Alexander Timofeev attend?

Alexander Timofeev holds Researcher, Physical Chemistry, 4.6/5.0 from Ural State University Named After A.M.Gorky.

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